AVP, Digital Platforms Programme Management

THE GREAT EASTERN LIFE ASSURANCE COMPANY LIMITED; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

Great Eastern is seeking an AVP, Digital Platforms Programme Management in Singapore. This tech-enabled business transformation role requires bringing structure to complexity and delivering at scale with alignment across business and technology teams.

You will own end-to-end delivery, drive prioritisation and investment planning, and act as the control tower for delivery, risk, and outcomes, engaging with Finance, Risk, Legal, HR and procurement as needed.

Qualifications

• 8+ years of experience in transformation, programme delivery or consulting.
• Experience in transformation programmes within insurance or regulated industries is preferred.
• Programme delivery/change management certifications are advantageous.

Responsibilities

• Own end-to-end programme delivery across business and technology, including scope, milestones and delivery quality.
• Lead prioritisation, funding processes and benefits realisation at scale.
• Governance tower for delivery, risk, investment and outcomes with executive reporting.
• Manage cross-platform dependencies and ensure coherent customer/advisor journeys across platforms.
• Escalate issues requiring senior intervention and manage delivery partners and vendors.
• Drive market readiness and adoption with a common operating model across markets.

Education

Degree in Business, Engineering or related discipline

Job description

Great Eastern is reshaping how we serve our customers and enable our advisors, with digital, data and AI at the core of how we operate across the enterprise. The transformation cuts across businesses and functions and delivering it depends on an integrated view of how the many moving parts come together.

As AVP, Digital Platforms Programme Management, you will hold that view and drive the programme forward. This is a tech-enabled business transformation role for someone who can bring structure to complexity and create the alignment and momentum needed to deliver at scale.

Key Responsibilities

• Own end-to-end programme delivery across business and technology, covering scope, sequencing, milestones, critical path and delivery quality.
• Drive the programme prioritisation and investment planning process, from business case and funding through to business outcomes and benefits realisation.
• Lead the programme control tower as the single source of truth for delivery, risk, investment and outcomes, including the governance cadence and executive and Board-level reporting.
• Identify and manage cross-platform dependencies and impacts across digital customer platforms, digital distribution platforms, operations and enterprise AI capabilities, keeping integrated customer and advisor journeys coherent.
• Drive resolution of cross-workstream issues and decisions that impede delivery, escalating where executive intervention is required.
• Lead programme-level engagement with support functions including Finance, Risk, Legal, HR and Procurement, and manage delivery partners and vendors commercially against agreed scope, cost and outcomes.
• Drive market readiness and adoption, applying a common operating model across markets with local adaptation where product, regulation or distribution requires it.

We are looking for people who

• Have delivered large, multi-workstream transformation programmes end to end in complex organisations.
• Drive pace and execution in environments with substantial work already in flight and competing priorities.
• Exercise strong judgement in ambiguous environments, knowing what requires intervention, what can be resolved within a workstream and what requires senior escalation.
• Combine business, operational and commercial understanding with sufficient fluency in digital, data and AI to engage credibly with specialist teams.
• Are rigorous about status, risk and dependency management, and communicate with clarity at executive and Board level.
• Influence senior stakeholders across business, distribution, operations and technology without direct authority.
• Have typically 8+ years of relevant experience in transformation, programme delivery, business change or consulting, within insurance, banking or another regulated business, and hold a degree in Business, Engineering or a related discipline.
• Recognised programme delivery or change management certifications and experience working across multiple markets will be advantageous.

How you succeed

• - Champion and embody our Core Values in everyday tasks and interactions.
• - Demonstrate high level of integrity and accountability.
• - Take initiative to drive improvements and embrace change.
• - Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• - Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels - a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.