AVP, AML Operations & Triage Lead

1011 United Overseas Bank Ltd

Singapore

On-site

SGD 70,000 - 110,000

Full time

8 days ago

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Job summary

1011 United Overseas Bank Ltd in Singapore is seeking an AML Operations professional to triage triggers, manage case assignments and ensure adherence to SLAs across global teams. You will liaise with internal AML, Compliance, Data Analytics, and IT functions to optimize workflow and maintain regulatory controls.

The role requires 2–5 years in AML operations or related fields, strong Excel skills, and familiarity with sanctions screening and KYC processes.

Qualifications

Bachelor's degree in Finance, Business, Risk Management, Computer Science, or related field.
2–5 years in AML operations, screening, KYC, or workflow-related roles.
Familiarity with AML, sanctions screening, and correspondent banking risk indicators.
Experience with SLA management, queue routing, or high-volume operational environments.

Responsibilities

Triage AML review triggers including OGR, Post-STR and internal monitoring reviews.
Ensure trigger events are delegated accurately and escalated when required.
Drive adherence to triage SLAs and procedures.
Manage assignment of alerts and cases to review teams based on determined criteria.
Monitor assignment accuracy and workload balancing review teams.
Oversee case reservoir management, distribution and assignment tracking.
Ensure high-priority and time-sensitive cases are managed within stipulated timelines.
Establish and maintain SOPs, controls and maker-checker processes for triage and assignment activities.
Monitor control effectiveness and ensure compliance with AML/CFT policies and regulatory requirements.
Liaise with internal AML teams, External support teams, Data Analytics, Compliance, Business Units and Technology teams on trigger management and workflow enhancements.
Coordinate with colleagues in Malaysia to ensure timely delivery of BAU activities and remediation initiatives.
Coordinate and facilitate the resolution of issues relating to case creation, assignment, enrichment and workflow routing.
Support policy implementations, remediation exercises and operational change initiatives.
Prepare and present MIS on trigger volumes, assignment timeliness, productivity and backlog management.
Track key operational metrics and identify trends, bottlenecks and capacity risks.
Recommend process improvements and automation opportunities to enhance operational efficiency.