Assistant VP, Performance & Change — AML Operations Excellence

UOB; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

1011 United Overseas Bank Ltd is seeking an experienced AML Operations leader to oversee portfolio-level governance, performance dashboards, and workflow visibility. You will own KPIs, monitor SLA adherence, and drive data-driven improvements across AML, KYC, and financial crime processes.

Join a global bank with a strong emphasis on governance, change management, and operational excellence, contributing to capacity planning and ongoing optimisation of AML operations.

Qualifications

• 8–12 years of experience in AML Operations, KYC Operations, Financial Crime Operations, or related governance roles.
• Experience designing dashboards, reporting governance, and KPI metrics.
• Experience leading process improvements and change initiatives in AML/Financial Crime environments.

Responsibilities

• Own and oversee end-to-end AML pipeline governance and reporting through dashboards and KPI tracking.
• Lead design, build, and enhancement of performance dashboards and metrics for case throughput, SLA trends, and quality indicators.
• Oversee SLA adherence, identify drivers of delays and rework, and translate data into actionable management insights.
• Manage workflow monitoring, RFI volumes, and case lifecycle stages to ensure transparency and efficiency.
• Drive process improvements and reporting transformations, standardisation of KPIs, and governance documentation.
• Engage stakeholders across operations, compliance, and technology, presenting insights and coordinating priorities.

Education

Degree in Business/Banking/Finance/Data Analytics/Operations Management/Risk Management

Job description

1011 United Overseas Bank Ltd is seeking an experienced AML Operations leader to oversee portfolio-level governance, performance dashboards, and workflow visibility. You will own KPIs, monitor SLA adherence, and drive data-driven improvements across AML, KYC, and financial crime processes.

Join a global bank with a strong emphasis on governance, change management, and operational excellence, contributing to capacity planning and ongoing optimisation of AML operations.