Assistant VP, AML Ops, Triage Mgmt & Assignment

1011 United Overseas Bank Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking an AML Operations professional to triage triggers, manage case assignments and ensure adherence to SLAs across global teams. You will liaise with internal AML, Compliance, Data Analytics, and IT functions to optimize workflow and maintain regulatory controls.

The role requires 2–5 years in AML operations or related fields, strong Excel skills, and familiarity with sanctions screening and KYC processes.

Qualifications

• Bachelor's degree in Finance, Business, Risk Management, Computer Science, or related field.
• 2–5 years in AML operations, screening, KYC, or workflow-related roles.
• Familiarity with AML, sanctions screening, and correspondent banking risk indicators.
• Experience with SLA management, queue routing, or high-volume operational environments.

Responsibilities

• Triage AML review triggers including OGR, Post-STR and internal monitoring reviews.
• Ensure trigger events are delegated accurately and escalated when required.
• Drive adherence to triage SLAs and procedures.
• Manage assignment of alerts and cases to review teams based on determined criteria.
• Monitor assignment accuracy and workload balancing review teams.
• Oversee case reservoir management, distribution and assignment tracking.
• Ensure high-priority and time-sensitive cases are managed within stipulated timelines.
• Establish and maintain SOPs, controls and maker-checker processes for triage and assignment activities.
• Monitor control effectiveness and ensure compliance with AML/CFT policies and regulatory requirements.
• Liaise with internal AML teams, External support teams, Data Analytics, Compliance, Business Units and Technology teams on trigger management and workflow enhancements.
• Coordinate with colleagues in Malaysia to ensure timely delivery of BAU activities and remediation initiatives.
• Coordinate and facilitate the resolution of issues relating to case creation, assignment, enrichment and workflow routing.
• Support policy implementations, remediation exercises and operational change initiatives.
• Prepare and present MIS on trigger volumes, assignment timeliness, productivity and backlog management.
• Track key operational metrics and identify trends, bottlenecks and capacity risks.
• Recommend process improvements and automation opportunities to enhance operational efficiency.

Skills

MS Excel

Power BI

SQL

Analytical thinking

Stakeholder mgmt

Attention to detail

Independent & collaborative

Education

Bachelor's degree

Tools

Power BI

SQL

Excel

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Support the triage of AML review triggers including but not limited to OGR, Post-STR and internal monitoring reviews
• Ensure trigger events are delegated accurately and escalated where required
• Drive adherence to triage SLAs and operational procedures
• Manage assignment of alerts and cases to review teams based on determined criteria
• Monitor assignment accuracy and workload balancing review teams
• Oversee case reservoir management, distribution and assignment tracking
• Ensure high‑priority and time‑sensitive cases are managed within stipulated timelines
• Establish and maintain SOPs, controls and maker‑checker processes for triage and assignment activities
• Monitor control effectiveness and ensure compliance with AML/CFT policies and regulatory requirements
• Perform regular reconciliations and completeness checks to ensure all triggered alerts are captured and assigned appropriately
• Liaise with internal AML teams, External support teams, Data Analytics, Compliance, Business Units and Technology teams on trigger management and workflow enhancements
• Coordinate and work closely with colleagues in Malaysia to ensure timely delivery of BAU activities and remediation initiatives in accordance with established SLAs
• Coordinate and facilitate the resolution of issues relating to case creation, assignment, enrichment and workflow routing
• Support policy implementations, remediation exercises and operational change initiatives
• Prepare and present MIS on trigger volumes, assignment timeliness, productivity and backlog management
• Track key operational metrics and identify trends, bottlenecks and capacity risks
• Recommend process improvements and automation opportunities to enhance operational efficiency

Education

• Bachelor’s degree in Finance, Business, Risk Management, Computer Science, Information Systems, or related field

Experience

• Minimum 2–5 years in AML operations, screening, KYC, or workflow/assignment-related roles
• Familiarity with AML, sanctions screening, and correspondent banking risk indicators
• Experience with SLA management, queue routing, or high‑volume operational environments preferred

Technical Skills

• Proficiency in Microsoft Excel and general Microsoft Office Suite applications
• Experience with dashboards or data tools (Power BI, Power Query, SQL) is an advantage
• Strong analytical abilities with the ability to interpret large datasets and operational metrics

Soft Skills

• Strong communication and stakeholder management skills
• High attention to detail and accuracy in decision‑making
• Ability to work independently and collaboratively in a fast‑paced environment
• Strong sense of accountability, integrity, and control mindset

Certifications

• AML‑related professional certifications (e.g., CAMS, ICA, ACFCS) are a plus

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.