Aviation Customer Success & Operations Lead

Singapore Aero Engine Services Private Limited (SAESL); Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Medical Coverage

Flexible Benefits

Company Transport

Job Security

Job summary

SAESL, a joint venture between Rolls-Royce and SIA Engineering, is seeking a Customer Business Executive to manage order-related communications, invoicing, and customer relationships in Singapore.

In this role you will coordinate commercial support, liaise with internal stakeholders, and drive process improvements to enhance service delivery and customer satisfaction within the aerospace overhaul and repair business.

Qualifications

• Bachelor's degree in Engineering, Business, Computer Science, or related discipline.
• Prior experience in customer service or support within the aerospace industry is an advantage.
• Proficient in Microsoft Office and Microsoft 365 applications; experience with SAP, Power BI, and Power Apps is an advantage.
• Strong customer focus with excellent interpersonal, communication, and relationship management skills.
• Proactive team player with ownership, accountability, and integrity.
• Able to build and maintain effective relationships with internal and external stakeholders.
• Self-motivated, adaptable, and able to work independently while managing multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to manage challenges effectively

Responsibilities

• Manage customer communications on all order-related matters, including delivery commitments, pricing, engine status, and commercial enquiries.
• Develop and coordinate commercial support solutions to address customer requirements and resolve business issues.
• Ensure timely and accurate invoicing, payment collection, warranty administration, and resolution of invoice-related queries in accordance with contractual obligations.
• Represent customer interests in cross-functional discussions to ensure customer requirements and concerns are effectively addressed.
• Conduct regular business reviews to strengthen customer relationships and enhance service delivery.
• Coordinate ad hoc customer requests, including line support and parts trading activities.
• Collaborate with internal and external stakeholders to identify cost-saving opportunities and improve operational efficiency.
• Drive or support continuous improvement initiatives that enhance customer experience, business performance, and operational excellence.
• Champion Customer Business Excellence by promoting customer-focused practices across the organisation.

Skills

Interpersonal skills

Communication

Customer service mindset

Multitasking

Education

Bachelor's degree in Engineering/Business/CS

Tools

SAP

Power BI

Power Apps

Microsoft 365

Job description

SAESL, a joint venture between Rolls-Royce and SIA Engineering, is seeking a Customer Business Executive to manage order-related communications, invoicing, and customer relationships in Singapore.

In this role you will coordinate commercial support, liaise with internal stakeholders, and drive process improvements to enhance service delivery and customer satisfaction within the aerospace overhaul and repair business.