Aerospace Customer Success & Ops Executive

Singapore Aero Engine Services Private Limited (SAESL); Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Career progression

Company transport

Job summary

Singapore Aero Engine Services Private Limited (SAESL) is a joint venture between Rolls-Royce Plc and SIA Engineering Company, a market leader in engine overhaul and component repair services. SAESL has expanded its capabilities and operates the Trent engine MRO with strong turnaround times.

Join SAESL to manage customer communications on order matters, develop commercial support solutions, and ensure invoicing and queries are handled efficiently to strengthen customer relationships and drive

Qualifications

• Bachelor's degree in Engineering, Business, Computer Science, or related discipline.
• Prior experience in customer service or support within aerospace industry is an advantage.
• Proficient in Microsoft Office; SAP, Power BI, and Power Apps is an advantage.

Responsibilities

• Manage customer communications on all order-related matters, including delivery commitments, pricing, engine status, and commercial enquiries.
• Develop and coordinate commercial support solutions to address customer requirements and resolve business issues.
• Ensure timely and accurate invoicing, payment collection, warranty administration, and resolution of invoice-related queries.

Skills

Customer communications

Relationship management

Interpersonal skills

Communication

Analytical thinking

Education

Bachelor's degree in Engineering, Business, CS or related field

Tools

Microsoft Office

SAP

Power BI

Power Apps

Job description

Singapore Aero Engine Services Private Limited (SAESL) is a joint venture between Rolls-Royce Plc and SIA Engineering Company, a market leader in engine overhaul and component repair services. SAESL has expanded its capabilities and operates the Trent engine MRO with strong turnaround times.

Join SAESL to manage customer communications on order matters, develop commercial support solutions, and ensure invoicing and queries are handled efficiently to strengthen customer relationships and drive