Automotive Claims Administrator

COMPLETE VMS PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

COMPLETE VMS PTE. LTD. is seeking an organized office administrator to support daily operations in our workshop. The role emphasizes accuracy, confidentiality, and professional conduct to promote efficient interdepartmental workflow.

You will handle clerical tasks, assist customers with accident reports and claims, coordinate repairs, source spare parts, and liaise with owners and surveyors to finalize repairs, while providing quality service to both existing and new customers.

Qualifications

• Relevant work experience in administrative, customer service, or automotive industries.
• Self-motivated, proactive, and able to work independently.
• Working location: Soon Lee, Pioneer Point (Jurong).

Responsibilities

• Assist customers to file accident reports and explain the claim procedure.
• Assist customers to submit claims, follow up and liaise with insurance company regarding claims.
• Assist in manage claims / repair operation of the workshop.
• Assist to source / enquire spare parts quotation for all repairs.
• Assist in coordination with owner / surveyor for survey and finalize all repairs.
• Liaise with customer’s vehicle for repair & collection.
• Fleet control customer vehicles during their claim time.
• Provide customer service to existing and new customer.
• All ad-hoc duties are assigned by the supervisor.

Skills

Administrative experience

Customer service

Automotive industry knowledge

Job description

COMPLETE VMS PTE. LTD. is seeking an organized office administrator to support daily operations in our workshop. The role emphasizes accuracy, confidentiality, and professional conduct to promote efficient interdepartmental workflow.

You will handle clerical tasks, assist customers with accident reports and claims, coordinate repairs, source spare parts, and liaise with owners and surveyors to finalize repairs, while providing quality service to both existing and new customers.