Asst Manager, Clinical Governance and Quality

Institute of Mental Health; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Institute of Mental Health (IMH) in Singapore is seeking an Assistant Manager to support Clinical Governance & Quality. You will focus on data management, analytics, and policy support, working closely with senior management and clinical leaders to drive quality and safety initiatives.

You will develop dashboards, perform statistical analyses, and contribute to accreditation efforts, including JCI and MOH licensing, in a collaborative, growth‑oriented environment.

Qualifications

• Degree holder with at least 3 years of relevant experience in a hospital setting.
• Proficient in Statistical Process Control methodology, Microsoft Office (Excel) and Python.
• Strong in numbers with ability to present high-level statistical reports and in-depth analysis.
• Able to communicate effectively at all levels with good interpersonal skills.

Responsibilities

• Oversee the PRISM system, including incident screening, testing, troubleshooting and configuration.
• Provide secretariat support for the Clinical Audit & Documentation Standards Committee and assist with audits and data analysis.
• Analyse near-miss events; prepare summaries, learning points, and nominations for Good Catch Awards.
• Apply SPC methodologies to analyse data, identify trends, and generate actionable insights.
• Design, develop, and implement automated dashboards and reports for monitoring clinical quality and patient safety initiatives.
• Support hospital accreditation activities (e.g. JCI, MOH) and audits.

Skills

Statistical Process Control

Excel

Python

Data analysis

Education

Bachelor's degree

Tools

PRISM system

Job description

Asst Manager

Department: Clinical Governance and Quality

Join us in Adding Years of Healthy Life Through Life-Changing Careers, Where Passion Meets Purpose. Make a meaningful difference whilst growing in a supportive environment that nurtures your wellbeing and career aspirations

Institution: Institute of Mental Health

Family Group: Administration

Position: Asst Manager

Job Description

You will support the functions of the Clinical Governance & Quality (CGQ) primarily in the areas of data management and analytics, hospital policies and processes and secretariat support for committees. In carrying out the various duties, you will be required to work very closely with the senior management, clinical chiefs and doctors, patient care staff and other CGQ staff members.

Job Responsibilities

• Oversee the Portal for Risk Identification and Safety Management (PRISM) system, including incident screening and system administration functions. Liaise with vendor/NHG, perform testing, troubleshooting and system configuration as required.


• Provide secretariat support for the Clinical Audit & Documentation Standards Committee, and assist with clinical documentation audits, data preparation and statistical analysis.


• Analyse near-miss events and prepare case summaries, learning points, and nominations for Good Catch Awards to recognise proactive safety practices.


• Facilitate clinical quality and patient safety data requests from internal and external stakeholders and apply Statistical Process Control (SPC) methodologies to analyse the data, identify trends, patterns, and variations, and generate actionable insights from key indicators.


• Design, develop, and implement automated dashboards and reports for departmental and hospital-wide users to support the monitoring and analysis of clinical quality and patient safety initiatives, including international benchmarking, quality improvement projects, and other performance indicators.


• Support department work related to hospital accreditation and audits (e.g. JCI accreditation, MOH hospital licensing).

Requirements

• Degree holder with at least 3 years of relevant experience, preferably in a hospital setting.


• Proficient in Statistical Process Control methodology, Microsoft Office (especially Excel) and Python.


• Strong in numbers; able to produce and present high-level statistical reports with in-depth analysis to the senior management.


• Able to view issues at the strategic level coupled with strong analytical and problem solving skills.


• Able to multi-task and manage teams and projects.


• Able to communicate effectively at all levels with good interpersonal skills.


• Possess a good command of the English language, both written and spoken.

About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.