Associate Relationship Manager

Royal Bank of Canada (Asia) Limited; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Royal Bank of Canada (Asia) Limited in Singapore is seeking an Assistant Relationship Manager to support the Relationship Manager in managing client relationships and handling daily banking operations.

You will liaise with clients, process trades, assist with KYC, and coordinate with internal partners to monitor walk-throughs, risk, and documentation. A degree and 8+ years in private banking are expected; strong communication and knowledge of WM products are essential.

Qualifications

• Degree or equivalent is required.
• 8+ years of Assistant Relationship Manager experience in Private Bank.
• CACS Paper 1 and 2.
• Excellent communication and client servicing skills.
• Team Player.
• Self motivated individual with a positive change mindset.
• Excellent administrative and execution track records.
• Ability to provide organization and client focus solutions.
• Solid inter-personal and communication skills.
• Advanced Bloomberg & Reuters.
• Strong knowledge in banking products especially in the WM space.
• Avaloq system knowledge is preferred.

Responsibilities

• Assist Relationship Manager in managing client relationships within the assigned portfolio.
• Support RM in providing admin service to clients, especially high visibility or complex requirements.
• Assist in providing updated market information to clients.
• Handle clients' requests and instructions directly, including trade processing and inquiries on operational issues.
• May provide marketing support for RM and perform limited business prospecting activities.
• Collect and prepare documentation for account opening, KYC and risk profiling.
• Work closely with internal partners on monitoring the entire trade processing, including system input, settlement, confirmation and remittance.
• Adhere to RBC policies and procedures to protect the business from risk.
• Comply with group policies and ensure adequate business controls.
• Follow operating procedures with relevant controls to meet group and local policy requirements.
• Participate in projects assigned by the BM team.
• Escalate client and risk issues to Team Head, BM or other FO mgmt. members when necessary.
• Prepare RM's business trips and client meetings.
• Assist in other ad-hoc projects and client related matters.
• Contribute to pre-agreed deliverables of process change/improvement projects.
• Deputize other ARMs on ad-hoc basis.
• Continuously upgrade relevant skills and complete CACS CPD hours.
• Provide administrative support and other duties as assigned by higher management.
• Effectively manage KRIs.

Skills

Client servicing

Communication

Team player

Self-motivated

Organization

Interpersonal skills

Bloomberg

Reuters

WM products

CACS

Education

Degree or equivalent

CACS Paper 1&2

Tools

Avaloq

Job description

What is the opportunity?

As the Assistant Relationship Manager, you will be responsible for assisting the Relationship Manager ("RM") to manage our relationships with customers within the assigned portfolio.

What will you do?

• Support RM in providing admin service to clients esp. of high visibility or complex requirements

• Assist in providing updated market information to clients

• Handle clients' requests and instructions directly, including trade processing and inquiries on operational issues

• May provide marketing support for RM, perform limited business prospecting activities, including client/prospect communication and seminar activities

• Collect and prepare documentation for account opening, KYC and risk profiling

• Work closely with internal partners on monitoring the entire trade processing, including system input, settlement, confirmation and remittance

• Adhere to RBC policies and procedures thereby protecting the business from financial and reputational risk

• Comply with relevant Group policies, consider and elevate the adequacy and effectiveness of the business controls on a regular basis

• Follow operating procedures which include relevant controls to meet group and local policy requirements

• Participate in projects assigned by Business Management (BM) team

• Escalate client and risk issues to Team Head, BM or other members of FO mgmt. team where necessary

• Preparation of RM's business trip and client meetings

• Assist in other ad-hoc projects and client related matters

• Pre-agreed key deliverables of process change/improvement projects

• Deputizing other ARMs on ad-hoc basis

• Continuously upgrade of relevant skills and completion of CACS requirements on CPD hours

• Administrative support and other duties as assigned by higher management

• Effective management of KRIs
  

What do you need to succeed?

Must-have

• Degree or equivalent is required

• The role would typically require 8+ years of Assistant Relationship Manager experience in Private Bank

• CACS Paper 1 and 2

• Excellent communication and client servicing skills

• Team Player

• Self motivated individual with a positive change mindset

• Excellent administrative and execution track records

• Ability to provide organization and client focus solutions

• Solid inter-personal and communication skills

• Advanced Bloomberg & Reuters

• Strong knowledge in banking products especially in the WM space

Nice-to-have

• Avaloq system knowledge is preferred