Associate Relationship Manager

ROYAL BANK OF CANADA; Singapore; On-site; SGD 140,000 - 190,000; Full time

Job summary

Royal Bank of Canada in Singapore seeks an Assistant Relationship Manager to support the Relationship Manager in managing a private banking client portfolio. You will handle client requests, trade processing, and KYC documentation, while assisting with client meetings and market updates.

The role requires a degree and 8+ years of experience in private banking, plus CACS Paper 1 & 2, with strong communication and client servicing skills. Knowledge of Avaloq, Bloomberg, and Reuters is advantageous.

Qualifications

• Must have a university degree or equivalent qualification.
• 8+ years of Assistant Relationship Manager experience in private banking.
• CACS Paper 1 and 2 completed.
• Excellent communication and client servicing skills.
• Team player with a proactive mindset.
• Strong knowledge of banking products, especially in wealth management.
• Advanced Bloomberg and Reuters familiarity.
• Avaloq system knowledge is a plus.

Responsibilities

• Support RM in admin services for high-visibility or complex clients.
• Provide updated market information to clients and handle requests.
• Process trades and respond to operational inquiries from clients.
• Assist in client/prospect communications and seminar activities.
• Prepare documentation for account openings, KYC, and risk profiling.
• Coordinate with internal partners on trade processing, settlement, and remittance.
• Uphold RBC policies and control environments to mitigate risk.
• Follow group and local policies and participate in BM projects.
• Escalate client and risk issues to Team Head as needed.
• Support RM travel, client meetings, and ad-hoc projects.

Skills

Excellent communication

Client servicing

Team player

Self-motivated

Administrative excellence

CACS Paper 1 & 2

Strong inter-personal skills

Banking products WM knowledge

Education

Degree or equivalent

Tools

Avaloq system

Bloomberg

Reuters

Job description

What is the opportunity?

As the Assistant Relationship Manager, you will be responsible for assisting the Relationship Manager ("RM") to manage our relationships with customers within the assigned portfolio.

What will you do?

• Support RM in providing admin service to clients esp. of high visibility or complex requirements
• Assist in providing updated market information to clients
• Handle clients' requests and instructions directly, including trade processing and inquiries on operational issues
• May provide marketing support for RM, perform limited business prospecting activities, including client/prospect communication and seminar activities
• Collect and prepare documentation for account opening, KYC and risk profiling
• Work closely with internal partners on monitoring the entire trade processing, including system input, settlement, confirmation and remittance
• Adhere to RBC policies and procedures thereby protecting the business from financial and reputational risk
• Comply with relevant Group policies, consider and elevate the adequacy and effectiveness of the business controls on a regular basis
• Follow operating procedures which include relevant controls to meet group and local policy requirements
• Participate in projects assigned by Business Management (BM) team
• Escalate client and risk issues to Team Head, BM or other members of FO mgmt. team where necessary
• Preparation of RM's business trip and client meetings
• Assist in other ad-hoc projects and client related matters
• Pre-agreed key deliverables of process change/improvement projects
• Deputizing other ARMs on ad-hoc basis
• Continuously upgrade of relevant skills and completion of CACS requirements on CPD hours
• Administrative support and other duties as assigned by higher management
• Effective management of KRIs

What do you need to succeed?

• Must-have
  • Degree or equivalent is required
  • The role would typically require 8+ years of Assistant Relationship Manager experience in Private Bank
  • CACS Paper 1 and 2
  • Excellent communication and client servicing skills
  • Team Player
  • Self motivated individual with a positive change mindset
  • Excellent administrative and execution track records
  • Ability to provide organization and client focus solutions
  • Solid inter-personal and communication skills
  • Advanced Bloomberg & Reuters
  • Strong knowledge in banking products especially in the WM space
• Nice-to-have
  • Avaloq system knowledge is preferred