Associate Relationship Manager

BANK JULIUS BAER & CO. LTD.; Singapore; On-site; SGD 100,000 - 180,000; Full time

Job summary

Bank Julius Baer & Co. Ltd. in Singapore seeks an Associate Relationship Manager to manage private client relationships within the development programme, collaborating with senior RMs and specialists to deliver wealth management solutions.

You will acquire new clients, respond to inquiries, and support cross-selling while upholding rigorous data protection and regulatory standards. The role progresses toward an RM after the programme completion.

Qualifications

• Higher education (e.g., master's, MBA) or equivalent with relevant experience.
• Proven 3–5 years' work experience in financial services.
• Proficiency in English (spoken and written); additional languages are a plus.
• Regulatory licences from MAS; Client Advisor Competency Standards (CACS) certification preferred

Responsibilities

• Attract prospects, build a client book, and retain existing clients in collaboration with senior RMs.
• Respond to client needs promptly with high-quality service and timely communication.
• Provide investment advice in collaboration with specialists, complying with internal policies.
• Deepen client relationships and increase revenues through cross-selling and expanded wallet share.
• Match client needs with appropriate product solutions to improve satisfaction.
• Ensure data security and complete client documentation (CID, KYC, etc.).
• Take feedback from clients and contribute to product and process improvements.

Skills

Interpersonal skills

Networking

Client relationship building

Communication

Adaptability

Resilience under pressure

Autonomy

Integrity & ethics

Education

Master's/MBA or equivalent

MAS regulatory licences

CACS certification (preferred)

Job description

Associate Relationship Manager - Private Banking

Job Profile Summary

The role of an Associate Relationship Manager (Associate RM) is linked to the respective internal development programme. It is therefore a transitional role for a limited period of time (generally 3 years), with the overall aim of the Associate RM becoming a Relationship Manager (RM) after the successful completion of the programme. The present role profile describes the key features of the position towards the end of the programme, not at the very beginning. The Associate RM is part of a front team and serves private clients of the Bank in close collaboration with one or several senior Relationship Managers, other team members, and specialists. This entails the delivery of comprehensive wealth management solutions to meet the clients' needs as well as dealing with routine enquiries and transactions. Acquisition of new client relationships through his/her network is an additional, integral element of the role.

Job Description

• Attract prospects, proactively build up an own client book, and retain existing clients in close collaboration with other team members
• Proactively ask for support, feedback, and guidance from other relationship managers in the team in developing and maintaining successful client relationships
• Respond to all client needs in the highest possible quality and in a timely manner
• Provide appropriate investment advice in collaboration with specialists (when needed) and in line with internal policies and guidelines while meeting external rules and regulations
• Deepen client relationships and continuously optimise client's potential revenues through the acquisition of additional share of wallet / cross-selling
• Match the frequency and intensity of contact based on the client's preference
• Ensure highest level of data security (CID / data privacy) through access management
• Provide accurate client relationship documentation formalities at all times including client identification documentation (CDB), account opening forms and other relevant legal forms
• Take up client feedback regarding products and services with the relevant specialists within the Bank to ensure continuous improvement and adaptation in line with market trends
• Constantly monitor potential risks to protect the Bank and its clients as part of the first line of defence
• Create and implement new marketing strategies in conjunction with the Manager/Senior Client Partner
• Contribute to strategic initiatives (e.g. to optimise key processes or support new product initiatives)
• Participate actively in the Associate RM development programme and engage in the Associate RM Community to share experience and best practice

Job Requirements

Personal & Social Skills

• Very good inter-personal skills, open and approachable, good networker
• Good listener with genuine interest in people
• Excellent situational adaptability to relate to clients and colleagues from diverse backgrounds
• Resilient mentality and ability to work under pressure, feels confident with uncertainty
• Motivated, persistent, and persuasive personality
• Strong team player
• Works autonomously and allocates work time independently
• Trustworthy and discreet personality with a high level of risk and compliance awareness
• High personal integrity and ethical behaviour
• Willingness to learn and grow personally

Professional & Technical Skills

• Knowledge of global financial markets, interest in market developments and industry trends
• Basic cultural understanding of geographical markets to be covered
• Understanding of legal & regulatory environment of respective markets and jurisdictions
• Good understanding of relevant products, services as well as tools in Private Banking
• Ability to match client needs with appropriate product solutions

Education & Experience

• Higher education (e.g. master's degree of University, MBA, CFA) or other educational background combined with relevant professional experience
• Proven track record of 3-5 years' work experience (preferably in the financial industry)
• Proficiency in English (spoken and written), additional languages according to specific market requirements
• Relevant regulatory licences from MAS
• Client Advisor Competency Standards (CACS) certification preferred