Associate - IWM Ops Shared Services Associate - Operations

NOMURA SINGAPORE LIMITED; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Nomura Singapore Limited is seeking an experienced Operations Associate in Wealth Management operations. You will serve as the primary interface for front office queries, deliver bespoke reporting & analytics, and lead cross-functional change across a shared services scope.

You will coordinate with Product, Legal, IT and Compliance, executing governance, UAT, training, and process improvements, while supporting outsourcing initiatives in India and driving operational excellence.

Qualifications

• Minimum 6 years of wealth management, investment operations, or related financial services experience, with deep expertise spanning multiple product categories and operational domains.
• Demonstrated working experience on product mechanics, operational regulatory treatment, operational workflows, and risk characteristics of at least 2 product types:
• Non-OTC Products: Equities, Fixed Income, ETFs, Mutual Funds and Pooled Vehicles, FX spot and forwards.
• OTC Products: Commodities, Derivatives, Structured Products.

Responsibilities

• Stakeholder Management & Front Office Support: primary interface for front office queries, escalations, and custom reporting requests.
• Bespoke Solutions & Innovation: design custom reporting and analytics for high-value clients and strategic initiatives.
• Change Management & System Enhancement: lead cross-functional initiatives; coordinate UAT, process documentation, and training.
• Operational Excellence, Governance & Control: implement governance and control frameworks; monitor KPIs and improve efficiency.

Skills

Wealth management

Operations

Stakeholder management

Reporting analytics

Job description

Company Overview:

Nomura is a Global financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Retail, Asset Management, Wholesale (Global Markets and Investment Banking) and Merchant Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Department Overview:

Join Nomura's Wealth Management Operations team as a specialized Operations Associate focused on shared services. Shared services department offers a wide range of operational support including but not limited to middle office, settlements, payments, asset transfer, corporate action, operational controls, fees processing, derivatives & client output. The team drives operational excellence, governance, stakeholder management and innovation for wealth management operations, serving as a trusted strategic partner to senior leadership and front office stakeholders.

Role Overview:

This critical role involves managing front-to-back operational processes and governance across the shared services scope specializing in minimum 2 core operational vertical across products & processes. This position sits at the intersection of technology, finance, and client service, offering unique exposure to sophisticated wealth management operations. You'll work with various front to back stakeholder groups & services as a key exception handling & escalation point. This role will play a key governance to our strategic outsourced operations based in India. The role provides excellent career progression opportunities within Nomura's global wealth management platform.

Role Description:

• 1.1 Stakeholder Management & Front Office Support: Serve as primary strategic interface for front office queries, escalations, and custom reporting requests. Build and maintain strong partnerships with portfolio managers, relationship managers, and business unit leaders. Manage complex, high-priority escalations with senior stakeholders. Translate business requirements into operational solutions. Provide regular business reviews and performance updates to key stakeholders. Act as trusted advisor on operational capabilities, constraints, and opportunities.
• 1.2 Bespoke Solutions & Innovation: Assess and design custom reporting and analytics solutions for high-value clients and strategic initiatives. Coordinate delivery of bespoke solutions across internal teams and external vendors. Maintain comprehensive inventory of available solutions and communication capabilities to business units. Evaluate emerging technologies and methodologies for potential adoption. Lead proof-of-concept initiatives and pilot programs. Balance innovation with operational efficiency and risk management.
• 1.3 Change Management & System Enhancement: Lead cross-functional initiatives involving Product, Legal, Compliance, IT, and business stakeholders. Coordinate user acceptance testing (UAT), process documentation, and training programmes. Develop and execute change management plans for system implementations and process transformations. Manage project timelines, budgets, and resource allocation. Establish governance for change requests and prioritization. Ensure stakeholder alignment and minimise operational disruption during transitions.
• 1.4 Operational Excellence, Governance & Control: Implement and maintain governance and control frameworks aligned with regulatory requirements and internal policies. Monitor key performance indicators and operational metrics. Drive process optimisation and efficiency improvements. Ensure compliance with audit findings and regulatory expectations. Establish escalation protocols and issue resolution processes. Conduct regular control assessments and remediation planning.

Skills, experience, qualifications, and knowledge required:

Minimum 6 years of wealth management, investment operations, or related financial services experience, with deep expertise spanning multiple product categories and operational domains.

Demonstrated working experience on product mechanics, operational regulatory treatment, operational workflows, and risk characteristics of at least 2 product types:

• Non-OTC Products: Equities (domestic and international), Fixed Income (bonds, credit instruments, government securities), Exchange-Traded Funds (ETFs), Mutual Funds and Pooled Vehicles, Foreign Exchange (FX) spot and forwards.
• OTC Products: Commodities (physical and derivatives), Derivatives (options, swaps, forwards, structured instruments), Structured Products (notes, hybrid secu