Associate, Funds Operations

Deutsche Börse AG; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Deutsche Börse Group in Singapore is seeking a dedicated professional to support Hedge Funds trade and transfer processes, front/middle office and settlement tasks. You will handle client queries, account setup and corporate actions, contributing to smooth post-trade operations.

The role requires 1–3 years' experience in funds operations, strong communication skills, and the ability to work in an international, fast-paced environment. Early shift support for Australian market may be required.

Qualifications

• 1 to 3 years of experience in related role or domain.
• Diploma, university degree and/or a comparable qualification.
• Team leadership or managerial experience is an advantage.
• Banking experience and/or knowledge of investment funds industry is an advantage.
• Pro-active attitude with strong problem-solving skills, accuracy and ability to work independently and as part of a team in an international environment.
• Ability to multi-task and work under pressure to meet tight deadlines.
• Customer oriented with excellent telephone, communication and negotiation skills.
• Working on early shift to support Australian market may be required.

Responsibilities

• Process Trade & Transfer orders from customers.
• Perform document completion for trades & transfers with verification.
• Process cash and transfer requests; trace and settle transactions on contract note.
• Process corporate actions on shares and cash events promptly and accurately.
• Be risk aware and minimize errors by following procedures and adapting to changes.
• Assist in documenting team procedures and in project work.

Skills

Problem solving

Communication

Multi-tasking

Independence

International teamwork

Education

Diploma or degree

Job description

Your career at Deutsche Börse Group

Division/section

Post Trading, Clearstream Fund Services, Customer Operations Singapore

Field of activity

Clearstream's investment funds services enable banks and other investment fund distributors to move towards standardization, automation and straight-through processing of investment fund orders. Being part of the Global Funds Operations Team, you will be responsible for Hedge Funds trades and transfers from beginning to end, carrying out the Front office, Middle office and Settlement functions, customer queries, client account set up and maintenance and mandatory corporate actions and share events.

Tasks/responsibilities

Operational activities

• Process Trade & Transfer orders from customers
• Perform document completion for trades & transfers along with verification
• Process incoming trades related cash and incoming transfer requestsTrace pending transactions and settle transactions on receipt of contract note
• Process corporate action shares and cash events promptly and accurately
• Be risk aware and take all steps necessary to minimise errors including fully complying with existing procedures and staying aware of procedure change
• Assist in documenting team procedures and in project works, when required

Customer Service

Investigate, monitor, record and resolve simple queries/issues raised by the client via phone calls and emails

Provide the highest standard of service in all dealings with the client

Undertake reviews of client’s activity, utilisation of products to suggest changes/improvements and identify development and training requirements

Qualifications/required skills

• Years of Experience: 1 to 3 years
• Education Qualifications: Diploma, university degree and/or a comparable qualification
• Team leader or managerial experience, leadership, coaching and mentoring skills are an advantage
• Banking experience and/or knowledge of investment funds industry is an advantage
• Pro-active attitude with strong problem-solving skills, accuracy and ability to work independently and as part of a team in an international environment
• Ability to multi-task and work under pressure to meet tight deadlines
• Customer oriented with excellent telephone, communication and negotiation skills
• Working on early shift to support Australian market may be required

Location: Singapore