Associate, Funds Operations

Deutsche Börse Group; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Deutsche Börse Group in Singapore seeks a capable operator for Hedge Funds trades and transfers within the Clearstream Fund Services unit. You will handle front, middle, and settlement tasks, respond to client queries, and set up/maintain client accounts in a fast-paced, international environment.

Responsibilities include processing trades, document verification, cash flows, and corporate actions while staying compliant with procedures.

Qualifications

• 1–3 years of experience in related roles.
• Diploma, university degree or comparable qualification.
• Leadership, coaching or mentoring experience is a plus.
• Banking experience or knowledge of investment funds industry is an advantage.
• Pro-active attitude with strong problem-solving, accuracy and ability to work independently.
• Ability to multi-task and work under pressure to meet deadlines; customer oriented with good communication and negotiation skills.
• Working on early shift to support Australian market may be required.

Responsibilities

• Process Trade & Transfer orders from customers.
• Perform document completion for trades & transfers with verification.
• Process incoming trades related cash and incoming transfer requests; trace and settle on contract notes.
• Process corporate actions and related events promptly and accurately.
• Be risk aware and ensure procedures are followed and updated as needed.
• Assist in documenting team procedures and in project works when required.
• Provide high standard of service: investigate, monitor, record and resolve client queries via phone/email.

Skills

Customer service

Communication skills

Problem solving

Independent work

Team in international environment

Multi-tasking

Early shift

Education

Diploma or university degree

Job description

Your career at Deutsche Börse Group

Division/section

Post Trading, Clearstream Fund Services, Customer Operations Singapore

Field of activity

Clearstream's investment funds services enable banks and other investment fund distributors to move towards standardization, automation and straight-through processing of investment fund orders. Being part of the Global Funds Operations Team, you will be responsible for Hedge Funds trades and transfers from beginning to end, carrying out the Front office, Middle office and Settlement functions, customer queries, client account set up and maintenance and mandatory corporate actions and share events.

Tasks/responsibilities

Operational activities

Process Trade & Transfer orders from customers

Perform document completion for trades & transfers along with verification

Process incoming trades related cash and incoming transfer requestsTrace pending transactions and settle transactions on receipt of contract note

Process corporate action shares and cash events promptly and accurately

Be risk aware and take all steps necessary to minimise errors including fully complying with existing procedures and staying aware of procedure change

Assist in documenting team procedures and in project works, when required

Customer Service

Investigate, monitor, record and resolve simple queries/issues raised by the client via phone calls and emails

Provide the highest standard of service in all dealings with the client

Undertake reviews of client’s activity, utilisation of products to suggest changes/improvements and identify development and training requirements

Qualifications/required Skills

• Years of Experience: 1 to 3 years
• Education Qualifications: Diploma, university degree and/or a comparable qualification
• Team leader or managerial experience, leadership, coaching and mentoring skills are an advantage
• Banking experience and/or knowledge of investment funds industry is an advantage
• Pro-active attitude with strong problem-solving skills, accuracy and ability to work independently and as part of a team in an international environment
• Ability to multi-task and work under pressure to meet tight deadlinesCustomer oriented with excellent telephone, communication and negotiation skills
• Working on early shift to support Australian market may be required

Location: Singapore