Associate, Funds Operations

Deutsche Börse Group; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Deutsche Börse Group in Singapore is seeking a hands-on Operations professional within Clearstream Fund Services, Customer Operations Singapore. You will manage hedge funds trades, transfers from start to finish, and address client queries with accuracy and professionalism.

You will contribute to front, middle, and settlement activities, ensuring compliance with procedures while supporting an international client base. Strong communication and multi-tasking are essential in this role.

Qualifications

• 1–3 years of experience in related roles.
• Diploma, university degree or equivalent qualification.
• Pro-active attitude with strong problem-solving skills.
• Excellent telephone, communication and negotiation skills.
• Ability to multi-task and work under pressure to meet deadlines.
• Banking experience or knowledge of investment funds is an advantage.

Responsibilities

• Process trade and transfer orders from customers.
• Verify documents for trades and transfers.
• Handle incoming trades cash and transfer requests.
• Trace and settle transactions on receipt of contract notes.
• Process corporate actions and share events promptly.
• Investigate and resolve client queries via phone and email.
• Provide high-quality client service and review client activity.

Skills

Experience 1-3y

Pro-active attitude

Strong communication

Independent thinker

Teamwork

Banking knowledge

Attention to detail

Under pressure

Education

Diploma or degree

Job description

Your career at Deutsche Börse Group

Division/section

Post Trading, Clearstream Fund Services, Customer Operations Singapore

Field of activity

Clearstream's investment funds services enable banks and other investment fund distributors to move towards standardization, automation and straight-through processing of investment fund orders. Being part of the Global Funds Operations Team, you will be responsible for Hedge Funds trades and transfers from beginning to end, carrying out the Front office, Middle office and Settlement functions, customer queries, client account set up and maintenance and mandatory corporate actions and share events.

Tasks/responsibilities

Operational activities

Process Trade & Transfer orders from customers

Perform document completion for trades & transfers along with verification

Process incoming trades related cash and incoming transfer requests

Trace pending transactions and settle transactions on receipt of contract note

Process corporate action shares and cash events promptly and accurately

Be risk aware and take all steps necessary to minimise errors including fully complying with existing procedures and staying aware of procedure change

Assist in documenting team procedures and in project works, when required

Customer Service

Investigate, monitor, record and resolve simple queries/issues raised by the client via phone calls and emails

Provide the highest standard of service in all dealings with the client

Undertake reviews of client's activity, utilisation of products to suggest changes/improvements and identify development and training requirements

Qualifications/required Skills

• Years of Experience: 1 to 3 years


• Education Qualifications: Diploma, university degree and/or a comparable qualification


• Team leader or managerial experience, leadership, coaching and mentoring skills are an advantage


• Banking experience and/or knowledge of investment funds industry is an advantage


• Pro-active attitude with strong problem-solving skills, accuracy and ability to work independently and as part of a team in an international environment


• Ability to multi-task and work under pressure to meet tight deadlines


• Customer oriented with excellent telephone, communication and negotiation skills


• Working on early shift to support Australian market may be required

Location: Singapore