Associate Executive, Medical Affairs (Admin Support / Orthopaedic Surgery)

Changi General Hospital Pte Ltd.; Singapore; On-site; SGD 40,000 - 56,000; Full time

Job summary

Changi General Hospital Pte Ltd invites applications for an Administrative Coordinator to support the Clinical Department's day-to-day operations, roster management, and patient feedback handling. You will assist the HOD and staff, coordinate clinic coverage, and help with teaching programmes for medical students and residents, liaising with education offices.

Candidates should have a diploma/NITEC or equivalent and at least 2 years in healthcare, with strong communication and MS Office

Qualifications

• Diploma/NITEC or equivalent qualification required.
• Minimum 2 years of working experience, preferably in healthcare.
• Strong interpersonal and communication skills.
• Meticulous with good attention to detail.
• Able to work independently with minimal supervision.
• Proficient in Microsoft Office applications.

Responsibilities

• Assist the Head of Clinical Department (HOD) and staff in day-to-day administration and operations of the Clinical Department.
• Assist clinicians in handling patient complaints and feedback.
• Check and roll out monthly doctors' rosters; liaise with clinicians on roster adjustments for unplanned or urgent leave.
• Manage leave scheduling for House Officers, Residents, Medical Officers, and Registrars.
• Assist in management of Specialist Outpatient Clinics, including consultant clinic coverage and manpower deployment during absences.
• Coordinate teaching programmes for medical students, Residents, MOs, Registrars, and Fellowship participants with relevant offices.
• Coordinate Resident rotation duties.
• Coordinate local and internal workshops, courses, and seminars organized by the department.
• Coordinate medical coverage for offsite activities, such as Emergency Planning exercises.
• Support verification of doctors' claims submissions and ensure accuracy of submissions.

Skills

Interpersonal skills

Communication skills

Attention to detail

Independent work

Microsoft Office

Education

Diploma / NITEC / GCE A Level / O/N Level

Tools

Microsoft Office

Job description

Responsibilities:

• Assist the Head of Clinical Department (HOD) and staff in the day-to-day administration and operations of the Clinical Department

• Assist clinicians in handling patient complaints and other feedback or complaints

• Check and roll out the monthly doctors' rosters; update roster changes, including liaising with clinicians on roster adjustments for unplanned or urgent leave

• Manage leave scheduling for House Officers (HOs), Residents, Medical Officers (MOs), and Registrars

• Assist the HOD and staff in the management of Specialist Outpatient Clinics, including:

  • Consultant clinic coverage

  • Clinic, Operating Theatre (where applicable), and on-call manpower deployment during unplanned absences and sick leave

  • Administration of clinic "Freeze/Unfreeze" arrangements during MO/HO changeovers

  • Clinic leave scheduling

• Assist clinician faculty in coordinating the teaching programmes for medical students, Residents, MOs, Registrars, and Fellowship participants, including facility management and liaison with the Associate Dean's Office, Programme Directors, Coordinators, and the SingHealth Graduate Medical Education Office

• Coordinate Resident rotation duties

• Coordinate local and internal workshops, courses, and seminars organised by the department

• Coordinate medical coverage for offsite activities, such as Emergency Planning exercises

• Support and assist in the verification of doctors' claims submissions, and work with relevant stakeholders to ensure claims are submitted accurately

• Perform any other duties as assigned from time to time

Requirements:

• Diploma, Higher NITEC, NITEC, GCE A Level, O Level or N Level qualification

• Minimum 2 years of working experience, preferably in the healthcare industry

• Good interpersonal and communication skills

• Meticulous with good attention to detail

• Able to work independently with minimal supervision

• Proficient in Microsoft Office applications