Assistant Manager, Service Operations Support

5G-Starlink Pte.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

5G-Starlink Pte. is hiring an Assistant Manager, Service Operations Support to lead finance-driven service operations with a focus on collections, planning and analytics.

The role requires cross-functional collaboration across service, sales, operations and finance to improve processes and performance. You will build the annual operating plan, forecast accuracy and drive automation initiatives, while leveraging leverage MOS metrics to ensure accountability.

Qualifications

• Bachelor's degree in Finance, Accounting, or Economics.
• 8+ years business experience.
• Commercial/Operational Finance experience of a region or business.
• Excellent Excel/ IT skills including dashboards/ automation.
• Experience in driving results through influencing the cross functional organization.
• Lean operating experience time in a manufacturing or services business.

Responsibilities

• Commercial activities (70%): Work with cross functional teams to enhance service business collections.
• Improve collection days for the service and repair business by creating process efficiencies to drive timely billing and collections growth.
• Coordinate with customers, service sales, service operations and finance teams to resolve any customer disputes.
• Planning activities (20%): Build annual operating plan and monthly forecast for the service business and analyze actual performance against the estimates.
• Work on continuous improvement initiatives to drive process automation initiatives for Annual Operating Plan, and forecast processes.
• Measure forecasting effectiveness across product line, offerings, and margin analytics.
• Reporting (10%): Develop the Management Operating System (MOS) associated with measuring and driving accountability for key performance metrics.
• Support Service Director for various data analytics requirements.

Skills

Advanced Excel

Dashboards

Automation

Cross-functional influence

Education

Bachelor's degree in Finance, Accounting, or Economics

Job description

About the job Assistant Manager, Service Operations Support

Key Responsibilities:

• Commercial activities (70%):
  • Work with cross functional teams to enhance service business collections
  • Improve collection days for the service and repair business by creating process efficiencies to drive timely billing and collections growth
  • Coordinate with customers, service sales, service operations and finance teams to resolve any customer disputes
• Planning activities (20%):
  • Build annual operating plan and monthly forecast for the service business and analyze actual performance against the estimates
  • Work on continuous improvement initiatives to drive process automation initiatives for Annual Operating Plan, and forecast processes
  • Measure forecasting effectiveness across product line, offerings, and margin analytics
• Reporting (10%)
  • Develop the Management Operating System (MOS) associated with measuring and driving accountability for key performance metrics
  • Support Service Director for various data analytics requirements

Key Requirements:

• Bachelors Degree in Finance, Accounting, or Economics
• 8+ years business experience
• Commercial/Operational Finance experience of a region or business
• Excellent excel/ IT skills including experience with dashboards/ automation etc (mandatory)
• Experience in driving results through influencing the cross functional organization, identifying organizational weaknesses and opportunities, and driving action
• Lean operating experience time in a manufacturing or services business