Associate, Digital Workplace Engineer

Revantage Asia Pacific; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Revantage Asia Pacific is seeking a Digital Workplace Engineer to keep Singapore staff productive with reliable, secure technology and to build and support Microsoft 365, Zoom and other workplace platforms across the region.

You will be the main on-site technical contact in Singapore, collaborating with global teams, vendors and business stakeholders to deliver service excellence and continuous improvements.

Qualifications

• 4 to 7 years in end-user computing, digital workplace or IT operations.
• At least 3 years of hands-on Microsoft 365 administration and engineering in an enterprise environment.
• At least 2 years supporting Zoom and Zoom Rooms in a multi-site setup.
• Experience supporting VIP and executive users and working with outsourced service desks.

Responsibilities

• Deliver end-user IT services (devices, collaboration tools, identity access) to SLAs with high customer experience.
• Administer Microsoft 365 components such as Exchange Online, Teams, SharePoint Online and OneDrive.
• Administer Zoom Workplace, Zoom Rooms and related room and policy configurations.
• Run ITSM related incident/requests and track metrics; automate routine admin tasks with PowerShell.
• Support VIP meetings and events, and drive improvements through automation and standardisation.

Skills

End-user computing

Microsoft 365 administration

Zoom administration

PowerShell scripting

ITIL processes

Tools

Exchange Online

Teams

SharePoint Online

OneDrive

Entra ID

Intune

Veeam Backup for Microsoft 365

Box

Job description

Revantage is a global corporate services leader, delivering exceptional experiences to Blackstone portfolio companies and investments that enable them to thrive. As a global firm, Revantage provides a suite of service offerings with our best-in-class talent, processes, and technologies to support thousands of assets and billions in TEV across asset classes, including industrial, residential, office, and retail. Revantage Asia Pacific (with offices in Singapore and Sydney) is among three Revantage regions that also include Revantage North America and Revantage Europe.

What We Value: Our Culture

Creating a culture that inspires change and momentum requires the right team. We know what it takes to lead an industry, and are looking for leaders who seek constant growth, want to excel, and continuously improve upon themselves and the industry. The culture at Revantage is built on our shared core values and commitment to be:

• Achievers - We expect high standards for ourselves and enable the success of our teams.
• Enthusiasts - We face challenges with optimism and believe anything is possible.
• Leaders - We commit to continuously improve our performance.
• Learners - We learn from our challenges, successes and the diversity of our people.
• Partners - We deliver value and positive impact to our partners.

Why This Role Is Valuable

The Digital Workplace Engineer keeps our Asia Pacific colleagues productive with reliable, secure technology across Revantage and its portfolio companies. The job has two halves: running end-user services day to day (service delivery), and building, configuring and improving our Microsoft 365, Zoom and supporting workplace platforms (platform engineering).

You will be our main technical contact in Singapore, collaborating with global engineering teams, vendors and business stakeholders across the region.

What You Add Value

(including but are not limited to)

Service delivery and end-user support

• Deliver end-user IT services (devices, collaboration tools, identity and access, meeting rooms) to agreed SLAs and a high standard of customer experience.
• Handle incidents, service requests and problems through the ITSM process, escalating to global teams and vendors when needed and owning issues until they are resolved.
• Support senior leaders and executive assistants, including high-profile meetings, town halls and client-facing video calls.
• Look after onboarding, offboarding and moves for Singapore and regional staff.
• Manage the full device lifecycle (provisioning, imaging, refresh and disposal) in line with security and asset management standards.
• Help track vendor and managed-service performance and report service metrics.
• Write and maintain knowledge articles, SOPs and user guides.

Microsoft 365 engineering and administration

• Administer Exchange Online: mailboxes, shared mailboxes, distribution and Microsoft 365 groups, mail flow rules, and calendar and resource settings; troubleshoot delivery and connectivity problems.
• Manage Microsoft Teams policies, governance, Teams Rooms devices, meeting and calling settings, and the team and channel lifecycle.
• Manage SharePoint Online and OneDrive site provisioning, permissions, sharing settings, storage and information architecture together with business owners.
• Manage Entra ID users and groups, MFA and Conditional Access, SSO application setup (including Zoom), guest access and licence assignment.
• Run Microsoft Intune device enrolment (Autopilot), compliance and configuration policies, application deployment (including Zoom client updates), and Windows and mobile updates.
• Support Microsoft Purview sensitivity labels, DLP, retention policies and eDiscovery requests, and respond to Defender for Endpoint and Defender for Office 365 alerts.
• Support the Microsoft 365 Copilot rollout, licensing, readiness (permissions and oversharing reviews) and user enablement.
• Automate routine admin work with PowerShell (Exchange Online, Microsoft Graph and Teams modules) and the Power Platform where it makes sense.
• Track the Message Center and the Microsoft 365 roadmap, assess what changes mean for users, and plan communications and change management.

Zoom and other workplace platforms

• Administer Zoom Workplace: user provisioning (SSO/SCIM with Entra ID), licences, and meeting and webinar policies.
• Deploy and support Zoom Rooms, including room calendar integration, dashboard monitoring and firmware updates.
• Support Zoom webinars and executive events and work with AV integrators on room fit outs and faults.
• Run Veeam Backup for Microsoft 365: backup jobs for Exchange Online, SharePoint, OneDrive and Teams, monitoring, restore requests and periodic restore testing.
• Administer Box: users and groups, folder structure and permissions, external sharing and collaboration settings, and integration with Microsoft 365 and Entra ID SSO.
• Manage Exclaimer email signatures: templates, brand and legal DISCLAIMERS, and campaign banners in line with Revantage brand guidelines.
• Manage uniFLOW print management: print queues, secure follow-me printing, device onboarding and work with the print vendor on faults.

Continuous improvement and projects

• Find recurring issues and make fixes permanent through automation, configuration standards or self-service.
• Contribute to regional and global digital workplace projects such as Microsoft 365 feature rollouts, meeting room refreshes, device refreshes, office moves and collaboration tool adoption.
• Run user training and adoption sessions for Microsoft 365, Teams and Zoom.
• Support Microsoft 365 and Zoom licence optimisation, cost control, and audit and compliance requests.

What You Bring To The Role

Experience

• 4 to 7 years in end-user computing, digital workplace or IT operations, ideally in a corporate or financial services setting.
• At least 3 years of hands-on Microsoft 365 administration and engineering in an enterprise tenant.
• At least 2 years supporting Zoom and Zoom Rooms in a multi-site environment.
• A track record supporting VIP and executive users, including high-profile meetings and events.
• Experience working with outsourced service desks, managed service providers, AV integrators and global teams.

Technical skills

• Strong working knowledge of Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID and Intune.
• Hands-on Zoom and Zoom Rooms administration, including SSO/SCIM and basic meeting room AV.
• Working knowledge of Veeam Backup for Microsoft 365, Box, Exclaimer and uniFLOW administration.
• Familiarity with Microsoft Purview (DLP, labels, retention) and the Microsoft Defender suite.
• Ability to script in PowerShell; exposure to Microsoft Graph, the Zoom API and the Power Platform is a plus.
• A good grasp of Windows 11, macOS and iOS/Android management, and of Autopilot or zero-touch deployment.
• Experience with ITSM tools (for example ServiceNow) and ITIL processes (incident, request, problem, change).

Certifications (preferred)

• Microsoft 365 Certified: Administrator Expert (MS-102)
• Microsoft Certified: Teams Administrator Associate (MS-700)
• Zoom Workplace or Zoom Rooms admin training, and Veeam Certified Engineer (VMCE)
• ITIL 4 Foundation

Personal attributes

• Puts customers first and communicates clearly with both technical and non-technical people.
• Stays calm under pressure, especially during live executive meetings and events.
• Takes ownership and can work independently as the main on-site technical contact.
• Keeps service quality high while also driving engineering improvements.
• Comfortable working across Asia Pacific time zones and cultures.