Associate, Commerce Configuration & Operations

Singtel; Singapore; On-site; Confidential; Full time

Job summary

Singtel is building an AI-first telco for the future, connecting people, businesses and communities through trusted networks and digital services. Join Singtel to help shape the next generation of digital commerce configurations and customer journeys across web and app platforms, delivering scalable, well-governed setup and enablement for stakeholders.

We value continuous learning, strong collaboration and the ability to manage complex configurations across multi-system environments.

Qualifications

• Degree in Information Technology or related discipline.
• Minimum 2 years of relevant digital configuration or digital delivery experience.
• Telecom or digital commerce experience preferred.
• Strong knowledge of promotions, pricing, campaign setup, and validation.

Responsibilities

• Manage end-to-end commerce configuration across digital web and app journeys.
• Drive readiness for weekly changes, launches, and BAU requests.
• Govern configuration quality and adherence to operating processes.
• Support migration and transformation readiness with legacy clean-up and new setup.
• Produce and maintain configuration documentation and guidelines.

Skills

Coordination

Documentation

Stakeholder management

Problem-solving

Digital configuration knowledge

Education

Degree in Information Technology or related discipline

Job description

Singtel is where Technology meets Purpose.

We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.

This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology.

Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.

How You Will Make An Impact

• Manage end-to-end commerce configuration execution across digital web and app journeys, covering plans, promotions, pricing reflections, campaign changes and related customer-facing setup.


• Drive readiness for weekly changes, launches and BAU requests through accurate setup, disciplined validation and first-time-right execution.


• Govern configuration quality and consistency by applying structured validation, issue resolution and adherence to agreed operating processes.


• Support migration and transformation readiness by managing legacy clean-up, new configuration setup and end-to-end checks across plan, promo, price and content reflections.


• Produce and maintain configuration documentation, knowledge materials and execution guidelines to reduce key-person dependency and improve delivery scalability.


• Provide enablement and knowledge transfer to PM, PO, configuration and UAT stakeholders to improve understanding of setup logic, dependencies and operational requirements.

Skills For Success

• Degree in Information Technology or a related discipline.


• Minimum 2 years of relevant experience in digital configuration, commerce operations, campaign setup or related digital delivery roles. Telecom or digital commerce experience is preferred.


• Strong working knowledge of digital configuration across promotions, pricing, campaign setup, validation and deployment support in multi-system environments.


• Strong coordination, documentation, stakeholder management and problem-solving skills, with the ability to drive structured execution across multiple teams.


• Good understanding of customer-facing digital journeys, configuration governance, operational readiness and end-to-end reflection checks.

Are you ready to say hello to BIG Possibilities?

Join Singtel to shape what's next and accelerate your career through meaningful work, continuous learning, and real impact.