Associate Business Development Manager

INFOSYS BPM LIMITED SINGAPORE BRANCH; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

INFOSYS BPM LIMITED SINGAPORE BRANCH in Singapore seeks a seasoned Business Development professional to lead client prospecting, opportunity identification, and growth across service lines. The role involves securing meetings, shaping winning proposals, and coordinating with legal, finance, and delivery teams to close opportunities with sustainable pricing.

You will build account plans, identify cross-sell opportunities, and ensure strong client experience through proactive engagement with

Qualifications

• Bachelor's degree in business, technology, or related discipline.
• MBA, CA, or equivalent postgraduate qualification preferred.
• 8+ years of experience in the BPO and/or ITO industries mandatory.

Responsibilities

• Identify target accounts and secure meetings with client contacts.
• Generate leads and develop qualified opportunities through various channels.
• Assist in proposal development and coordinate with partners and internal teams.
• Lead or support commercial discussions, contract approvals, and closing deals.
• Develop account plans and identify cross-sell opportunities across service lines.
• Maintain client experience through clear communication and milestone tracking.
• Support pipeline management and timely contract execution.

Skills

Prospecting

Account planning

Negotiation

Education

Bachelor's degree in business

MBA preferred

Job description

Job Description:

Customer Prospecting : For the target accounts (TAL), identify the right contacts in the client organization, secure meeting with the clients concerned, set appropriate agenda (client context and pain points, industry / competitive context, Infosys value propositions, anchor meetings and pursue any opportunities generated with the help of pre-sales, partner units and external partners, research and provide analysis to attain an understanding of needs, develop organization charts / structures for all such accounts.

Opportunity Identification and Qualification: Generate leads through - meetings / presentations at conferences, partner contacts, contacts in client organizations, news reports, analysts, deal consultants, to create a pipeline of opportunities (unqualified pipeline). Gather market and client intelligence, shape proactive opportunities, assess commercial potential, and progress qualified deals through the sales cycle.

Proposal Development: Help identify appropriate teams to prepare proposals, including external partners. Provide necessary support, including providing competitive information, assisting in-house approval, and conducting periodic reviews, to ensure that \"winning\" proposals are prepared.

Negotiation, Closure and Contracting: Support or lead commercial discussions, address client objections, coordinate internal approvals, and close opportunities at sustainable pricing and margins. Partner with legal, finance, procurement, and delivery teams on contract and master services agreement discussions, highlighting practical delivery and commercial considerations.

Account Planning and Growth: Develop account plans for newly opened accounts, identify cross-sell opportunities, and expand into additional servicelines. In addition, hand-over accounts to an appropriate person in charge (engagement manager) at the appropriate timing based on guidelines for ensuring transitions from account hunting to farm mode.

Client Experience: Maintain clear communication, coordinate reviews, track actions to closure, and work with internal teams to resolve issues and strengthen client confidence.

Sales Operations: Maintain accurate pipeline and opportunity information, support timely contract execution, and follow through on commercial and payment milestones.

Qualifications and Experience

• Bachelor's degree in business, technology, or related discipline. An MBA, CA, or equivalent postgraduate qualification is preferred.


• 8+ years of experience in the BPO and/or ITOindustries is mandatory. Any prior experience in business development, sales and/or client facing roles in the BPO industry will be preferred essential for this role.


• Demonstrated experience in opening new accounts, developing qualified opportunities, and progressing complex business-to-business sales pursuits.

Knowledge and Skills

• Strong understanding of the outsourcing, business process services, or professional services industry. Knowledge of the Singapore business environment and the broader Asia-Pacific market is preferred.


• Strong prospecting, consultative selling, stakeholder mapping, negotiation, and relationship-management skills.


• Excellent analytical, presentation, written communication, and executive-engagement capabilities.


• Commercial acumen and disciplined sales execution, with the ability to engage senior stakeholders, manage complex pursuits, open new accounts, and build long-term client relationships within the BPO/BPM industry.


• High initiative, resilience, and comfort working in an evolving, target-driven environment where there will be a need to collaborate with virtual, geographically dispersed teams across solutions, delivery, finance, legal, procurement, and leadership teams.

Measures of Success

• Pipeline development, proposal conversion, and TCV closure.


• Number and value of qualified new-logo opportunities created.


• New accounts opened and new buying centres engaged.


• Expansion into additional service lines and sustained client engagement.


• Quality of account plans, market intelligence, and stakeholder relationships.