Associate/Assistant Director, Knowledge Management officer (Contract)

Monetary Authority of Singapore (MAS); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Monetary Authority of Singapore (MAS) is seeking a Knowledge Management Officer to support the transition to Whole-of-Government collaboration platforms and related knowledge management initiatives. You will work with business and technology stakeholders to improve how MAS organises, shares and reuses organisational knowledge.

The role focuses on governance, site ownership, content lifecycle management and user adoption across MAS.

Qualifications

• Qualifications in knowledge management, information management or related discipline.
• Experience in knowledge management, information management, change management or content management.
• Experience supporting knowledge sharing, collaboration, or user adoption projects.
• Familiarity with collaboration/productivity platforms (e.g. Microsoft 365, SharePoint) preferred but not essential.
• Strong stakeholder engagement and communication with business and technology teams.
• Strong analytical, organisational and problem-solving skills.

Responsibilities

• Support migration of information to Whole-of-Government collaboration platforms.
• Guide departments on usage, governance, and management of collaboration sites.
• Develop and implement knowledge management initiatives for capture, organisation and reuse.
• Review and improve knowledge management processes and guidance.
• Assist in knowledge capture, transfer and information organisation activities.
• Support communications, training and user engagement to drive tool adoption.
• Gather feedback and identify opportunities to improve knowledge initiatives.

Skills

Knowledge management

Stakeholder engagement

Communication skills

Analytical skills

Change management

Content management

Microsoft 365

SharePoint

Education

Bachelor's degree in knowledge management or information management

Tools

Microsoft 365

SharePoint

Job description

What The Role Is

The Enterprise Knowledge Department partners other MAS departments to manage MAS' knowledge assets, by formulating and implementing information and data governance policy.

What The Role Is

The Enterprise Knowledge Department partners other MAS departments to manage MAS' knowledge assets, by formulating and implementing information and data governance policy.
We are seeking a Knowledge Management Officer to support MAS' transition to Whole-of-Government collaboration platforms and related knowledge management initiatives. The role will work with business and technology stakeholders to improve how organisational knowledge is organised, shared and reused across MAS.

What You Will Be Working On

• Support activities relating to the migration of information and content to Whole-of-Government collaboration platforms.
• Guide and support departments in the usage, adoption, governance, setup and management of collaboration sites, including site ownership, permissions, information organisation and content lifecycle management.
• Develop and implement knowledge management initiatives that improve the capture, organisation, sharing and reuse of organisational knowledge.
• Work with stakeholders to review and improve knowledge management processes, guidance and practices.
• Assist in knowledge capture, transfer and information organisation activities to improve knowledge accessibility and reuse.
• Support communications, training and user engagement activities to encourage the adoption of new knowledge management tools and ways of working.
• Gather feedback and identify opportunities to improve the effectiveness of knowledge management initiatives.

What We Are Looking For

• Relevant qualifications in knowledge management, information management, information systems, business administration or a related discipline.
• Relevant experience in knowledge management, information management, change management, content management or a related field.
• Experience supporting projects involving knowledge sharing, collaboration, content management or user adoption
• Familiarity with collaboration and productivity platforms (e.g. Microsoft 365, SharePoint or similar solutions) is preferred but not essential
• Strong stakeholder engagement and communication skills, with the ability to work with business and technology stakeholders.
• Strong analytical, organisational and problem-solving skills.

You will be working in a fast-paced environment that would require the ability to manage multiple priorities and needs of stakeholders, as well as the agility to respond to changes and developments.. This is a 1-year contract. As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.