Assistant/Sales Manager (Serviced Residences)

Yellow Ribbon; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Yellow Ribbon is seeking a motivated Sales professional to drive Serviced Residences sales through proactive outreach, visits, and industry events. You will manage the full sales cycle from lead generation to closing, while nurturing existing client relationships and ensuring prompt responses to inquiries.

You will collaborate with operations and revenue teams to optimize guest experiences and pricing, maintain up-to-date market insights, and strive to meet monthly targets.

Qualifications

• Diploma or Degree in Hospitality/ Tourism/ Hotel Management or equivalent.
• Relevant experience in hotel sales (property agent, travel agent, travel trade).
• Excellent communication, interpersonal, networking and organisational skills.
• Strong negotiation and presentation skills.
• Able to work well under pressure in a fast paced environment.
• Ability to work both independently and as part of the team.

Responsibilities

• Represent the organization professionally presenting Serviced Residences’ products and services.
• Engage in daily sales activities, including telemarketing, sales calls, Serviced Residence visits, entertainment, tradeshows, and presentations.
• Demonstrate proficiency in the sales process: establish rapport, ask open questions, follow up, manage expectations, address conflicts, overcome objections, close deals, and gather post-feedback.
• Acquire new sales leads / prospects and establish accounts to expand the client base.
• Foster and develop relationships with existing clients and customers to maintain loyalty.
• Manage leads, respond to inquiries promptly, and provide appropriate solutions.

Skills

Communication

Negotiation

Presentation

Interpersonal skills

Networking

Organisational skills

Team collaboration

Education

Diploma/Degree in Hospitality/Tourism/Hotel Management

Job description

• Represent the organization professionally presenting Serviced Residences’ products and services.
• Engage in daily sales activities, including telemarketing, sales calls, Serviced Residence visits, entertainment, tradeshows, and presentations.
• Demonstrate proficiency in the sales process: establish rapport, ask open questions, follow up, manage expectations, address conflicts, overcome objections, close deals, and gather post-feedback.
• Acquire new sales leads / prospects and establish accounts to expand the client base.
• Foster and develop relationships with existing clients and customers to maintain loyalty.
• Manage leads, respond to inquiries promptly, and provide appropriate solutions.
• Utilize company systems and sales tools effectively, including property management system and customer relationship management systems, and booker loyalty where applicable.
• Collaborate with the Operations team to enhance guest experiences.
• Collaborate with the Revenue Management team to optimize hotel rates and occupancy.
• Ensure timely responses and effective communication.
• Gather and share publicly available market information.
• Provide regular updates to superiors and the team on activities and market insights.
• Meet monthly sales targets to achieve cluster budget objectives.
• Promote and enroll clients in the booker loyalty program.
• Regularly review account portfolios, analyze performance, and present findings to management for action planning.
• Adhere to statutory regulations and internal guidelines/SOPs.
• Follow up with clients with outstanding or long-overdue payments.
• Participate in adhoc or promotion client and Serviced Residences activities.
• Perform any other duties assigned by supervisor, carrying them out diligently and professionally.

Requirements:

• Diploma or Degree in Hospitality/ Tourism/ Hotel Management or equivalent
• Relevant experience in hotel sales (property agent, travel agent, travel trade)
• Excellent communication, interpersonal, networking and organisational skills
• Strong negotiation and presentation skills
• Able to work well under pressure in a fast paced environment
• Ability to work both independently and as part of the team