Assistant Retail Manager

Giordano Originals (S) Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Birthday Vouchers

Recognition for strong performance

Job summary

Giordano Originals (S) Pte Ltd in Singapore seeks an Assistant Store Manager to drive daily operations, lead floor activities, and act as MOD. You will champion brand standards, coach styling and customer engagement, and ensure smooth store running.

The role requires 1–3 years of supervisory experience in retail, a business or marketing degree, and willingness to work retail hours including weekends and public holidays. Attractive incentives and career growth await.

Qualifications

• Diploma or Degree in Business Administration, Retail Management, Sales & Marketing, or a related discipline.
• 1–3 years of supervisory/leadership experience in retail or service environments.
• Able to coach teams in personalized styling, service, and inventory control.
• Willingness to work retail hours, weekends and public holidays.

Responsibilities

• Lead daily shifts as MOD and guide floor operations.
• Coach staff on selling techniques and customer service.
• Train on styling, product features, and loyalty/clienteling.
• Supervise stockroom logistics and stock replenishment.
• Maintain visual standards and display maintenance.
• Execute promotions, markdowns, and floor rotations.
• Oversee cashiering, cash handling, and shift routines.

Skills

Staff Leadership

Customer Service

Coaching

Training

Education

Diploma or Degree in Business Administration, Retail Management, Sales & Marketing

Job description

Role Overview

The Assistant Store Manager (ASM) drives daily operationalexecution, supervises floor activities, and acts as the primary Manager-on-Duty(MOD). Serving as an active brand ambassador on the sales floor, the ASM leadsshift routines, implements visual display standards, and coaches team memberson engagement, styling techniques, andefficient shop running. This role ensures that daily business operations,on-site workflows, display maintenance, andservice requests are executed flawlessly to achieve target storeperformance.

Core Responsibilities

• Shift Leadership & MOD Execution: Lead daily huddles to communicate sales targets,direct queue-busting initiatives, and maintain high floor energy as primaryMOD.
• Service Coaching & Customer Experience: Embody brand standards on the floor, assisting Customers,resolving escalated inquiries, and coaching sales associates on recommendingproducts and complete outfits
• Staff Development: Conduct training on selling techniques, product features,fitting room protocols, and loyalty/clienteling offerings
• Stock & Freight Logistics: Supervise stockroom logistics, freight unloads,ticketing, sensor-tagging, and stock replenishment flow to maintain smooth shoprunning.
• Display & Visual Maintenance: Oversee daily floor maintenance, table-folds, wallalignments, and display arrangements to ensure visual guidelines areconsistently met..
• Promotions & Floor Rotation: Manage promotional execution, markdowns, pricechanges, and fitting room rotation speeds.
• Daily Routines & Cashiering: Supervise register workflows, cash handling, registerreconciliation, and adherence to break schedules.

Key Performance Indicators (KPIs)

• Shift Sales: Hourly Sales Target Attainment on MOD shifts.
• Logistics Efficiency: Freight Processing Speed (cartons processed perhour).
• Service & Speed: Fitting Room Turnaround Time and Fitting RoomConversion Rate (targeting 50%+).
• Loss Prevention: Inventory Shrinkage % (Target < 0.5% of total stock).

Requirements

• Diploma or Degree in Business Administration, Retail Management, Sales & Marketing, or a related discipline.
• 1–3 years of supervisory/leadership experience in retail or service environments.
• Demonstrate ability to coach teams in personalized styling, service, and inventory control.
• Willingness to work retail hours, weekends and public holidays

What We Offer

• Competitive salary package.
• Attractive sales and performance incentives.
• Opportunities for career progression and advancement within the retail organization.
• Birthday Vouchers.
• Recognition for strong individual and team performance.