Assistant Restaurant Manager

TUNG LOK CENTRAL RESTAURANT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent restaurant in Singapore is seeking a Restaurant Manager to oversee daily operations and ensure a high-quality customer experience. The ideal candidate will have proven experience in a fast-paced restaurant environment, excellent leadership and communication skills, and the ability to resolve conflicts. This role requires working on weekends and handling multiple responsibilities to maintain service excellence.

Qualifications

• Proven experience in a similar role within a high-volume or upscale restaurant environment.
• Excellent customer service and communication skills.
• Able to work on weekends and public holidays.

Responsibilities

• Manage daily restaurant operations to ensure smooth running.
• Coordinate and supervise all aspects of service for positive customer experience.
• Monitor food and beverage quality to maintain high standards.
• Resolve customer complaints and feedback with professionalism.
• Lead, train, and motivate a team of staff.

Skills

Leadership

Customer service

Problem-solving

Communication

Organizational skills

Job description

Responsibilities

• Manage daily restaurant operations to ensure smooth running of operations
• Coordinate and supervise all aspects of service, ensuring all customers have a positive experience
• Monitor food and beverage quality, ensuring they meet our high standards
• Maintain inventory, order supplies, and manage budgetary and financial operations
• Resolve customer complaints and feedback with professionalism and efficiency
• Lead, train, coach and motivate a team of the staff
• Handle customer complaints, inquiries, and feedback professionally
• Ensure high standards of customer service are consistently met
• Any other ad-hoc duties as assigned by the Company

Requirements

• Proven experience in a similar role within a high-volume or upscale restaurant environment
• Strong knowledge & leadership of restaurant operations, service standards, organizational, and problem-solving skills
• Excellent customer service and communication skills
• Problem-solving and conflict-resolution abilities
• Able to work on weekends and public holidays
• Ability to work in a fast-paced environment
• Physical stamina to stand and walk for extended periods
• PC literate, well-organized, and self-motivated

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