Assistant Resident Manager

ls 2 services pte ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ls 2 services pte ltd is seeking an Operations Manager to oversee cleaning services, inventory, and team performance. You will coordinate with operations and clients to ensure high-quality service and safety compliance, while assisting in budget planning and data-driven process improvements.

The role requires weekend duties, Diploma education, and at least 3 years in cleaning, with strong English writing skills and computer literacy. Airport/hospitality experience is preferred.

Qualifications

• Minimum Diploma education.
• Minimum 3 years of relevant experience in the cleaning industry.
• Must have good English writing and speaking skills.
• Available to commence work on short notice.
• Experience in airport, hospitality or hospital environments preferred.
• Weekend duty is required.
• Proficient with computers.

Responsibilities

• Coordinate with operations team and Client to ensure quality service delivery.
• Ensure cleaning teams adhere to safety measures during cleaning operation.
• Assist in budget planning for cleaning operations.
• Compile and analyse relevant data to propose recommendations for cleaning process improvement.
• Assist in development and review of operation plans to improve work procedures and quality service delivery.
• Review daily cleaning job reports for submission to management.
• Generate and interpret operations reports for management reporting.
• Allocate equipment and/or supplies to store.
• Maintain stock of supplies of materials and equipment.
• Facilitate planning of work schedules and deployment of manpower.
• Facilitate effective work processes.
• Facilitate the capability development of staff.
• Monitor team performance and provide feedback for improvement.
• Identify training needs and implement training plans to enhance team capabilities.
• Provide coaching and feedback to improve team performance.
• Guide teams to respond to major incidents and emergencies.
• Report and update on major incidents and emergencies to the management.

Skills

Coordination

Budget planning

Data analysis

English writing

People management

Communication

Computer literacy

Education

Diploma

Tools

Microsoft Excel

Job description

Manage Cleaning Services

• Coordinate with operations team and Client to ensure quality service delivery


• Ensure cleaning teams adhere to safety measures to during cleaning operation


• Assist in budget planning for cleaning operations


• Compile and analyse relevant data to propose recommendations for cleaning process improvement


• Assist in development and review of operation plans to improve work procedures and quality service delivery


• Review daily cleaning job reports for submission to management


• Generate and interpret operations reports for management reporting

Manage Inventory, Equipment and Maintenance Schedule

• Allocate equipment and/or supplies to store


• Maintain stock of supplies of materials and equipment

Manage Cleaning Teams

• Facilitate planning of work schedules and deployment of manpower


• Facilitate effective work processes


• Facilitate the capability development of staff


• Monitor team performance and provide feedback for improvement


• Identify training needs and implement training plans to enhance team capabilities


• Provide coaching and feedback to improve team performance

Manage Incidents

• Guide teams to respond to major incidents and emergencies


• Report and update on major incidents and emergencies to the management

Requirements

• Minimum Diploma education


• Minimum 3 years of relevant experience in cleaning industry


• Able to converse and good writing skills in English


• Able to commence work within short notice


• Preferably with relevant experience from airport/ hospitality/ hospital


• Weekend duty is required


• Computer literate

Working Hours

• Working hours are from Monday to Friday 8 hours per day (including 1 hour break)


• Saturday and Sunday 12 hours per day (including 1 hour lunch and 1 hour dinner)


• Alternate Saturday or Sunday off per week


• You may be required to work beyond the normal working hours to discharge your duties at the sole discretion of the Company


• The Company reserves the right to revise, amend or extend the working hours should the need arises.