Assistant Relationship Manager, Client Support Desk

RBC; Singapore; On-site; SGD 90,000 - 120,000; Full time

Benefits offered by this job

Total Rewards Program

Coaching & development

Dynamic team

Geographic opportunities

Job summary

RBC Wealth Management Asia is seeking a Client Support Desk professional to back high-net-worth clients across Asia. The role supports growth strategies, trains and develops new relationship managers, and assists with onboarding of new clients.

The position emphasizes strong regulatory knowledge, precise execution, and collaborative stakeholder engagement to drive client experiences and business outcomes.

Qualifications

• University degree in Business/Finance/Economics or related finance qualifications.
• CACS Paper 1 and 2.
• 3–5 years’ private banking/wealth management experience, ARM/Due Diligence preferable.
• Strong interpersonal and influencing skills.
• Fluent English; knowledge of regional languages a plus.

Responsibilities

• Handle new account openings, maintenance, asset transfers, loans, payments, orders and product recommendations.
• Mentor onboarding of new relationship managers.
• Support client/RM queries and RBC WMA offerings.
• Ensure timely, accurate execution of client requests and transactions.
• Manage client accounts and relationships, addressing queries and pricing.

Skills

Account Management

Customer Success

Decision Making

Interpersonal skills

Investment Risk Mgmt

KYC/AML/Compliance

Client communication

Mentoring

Education

Finance/Business degree

Tools

Bloomberg & Reuters

Job description

What is the opportunity?

As the member of Client Support Desk, Wealth Management Asia, you will report to the Heads of Sales Management Asia and support the entire RBC Wealth Management Asia. You would be key to the growth strategy of RBC WMA, be part of training and developing new relationship manager and onboarding of new clients.

Job Description

What is the opportunity?

As the member of Client Support Desk, Wealth Management Asia, you will report to the Heads of Sales Management Asia and support the entire RBC Wealth Management Asia. You would be key to the growth strategy of RBC WMA, be part of training and developing new relationship manager and onboarding of new clients.

What will you do?

• Independently handle new account openings, account maintenance, asset transfers, loans, payments, order taking, and product recommendations.
• Develop and mentor the onboarding of new relationship manager.
• Provide assistance and guidance for new client / RM’s queries and interest on RBC WMA’s offering and product capabilities.
• Ensure timely and accurate execution of client requests and transactions.
• Independently manage both client accounts and relationships (including product and services queries, pricing and execution).
• Be familiar and adhere to Bank’s code of conduct, KYC, due diligence, AML and cross border regulation and compliance to policies and procedures as well as regulatory requirements
• Works collaboratively and endeavours to build good working relationships with other key stakeholders.
• Partner with Sales Management Office and follow the WMA growth strategy and initiatives.
• Participates in projects which drives the positives changes over WMA platforms and client experiences.

What do you need to succeed?

Must-have

• University degree in Business Management, Finance, Economics or other relevant professional finance qualifications
• CACS Paper 1 and 2
• At least 3-5 years’ relevant experience in private banking/wealth management platform, preferably in roles of ARM/Client due diligences.
• Strong interpersonal and influencing skills are essential.
• Highly articulate in both written and verbal business communication.
• Solid investment products knowledge and sound understanding of relevant external regulations governing the business
• Knowledgeable and experienced across KYC/AML/Compliance.
• Self-motivated individual with a positive change mindset. Comfortable with direct communication both internally (with functional partners) and externally (with prospects or clients)
• Advanced Bloomberg & Reuters
• Fluency in English language skills is essential

Nice-to-have

• Avaloq system knowledge is preferred
• This role requires speaking to clients from North Asia and South East Asia, proficiency in Mandarin, Cantonese, Bahasa or Thai is nice-to-have.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program with competitive compensation, bonuses and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive and high-performing team
• Access to a variety of job opportunities across business and geographies as you develop over time

Job Skills

Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management

Additional Job Details

Address: 8 MARINA VIEW, #26-01 ASIA SQUARE TOWER 1:SINGAPORE

City: Singapore

Country: Singapore

Work hours/week: 40

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.