Senior Relationship Manager, International Clients

Standard Chartered; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working

Wellbeing support

Learning opportunities

Competitive compensation

Job summary

Standard Chartered is seeking a Senior Relationship Manager for International Clients to deepen relationships and drive new business across global markets. You will conduct consultative financial analyses, provide market insights, and develop plans to meet aggressive sales targets within the Priority Clients segment.

You will collaborate with the Private Banking team, oversee financial advisory activities, and uphold AML and regulatory standards while expanding an international client base

Qualifications

• Understands Wealth Management concepts, core banking principles, and risk controls.
• Proven ability to acquire clients and prospect effectively.
• Skilled in managing client relationships and retention strategies.

Responsibilities

• Conduct professional wealth profiling sessions to assess client needs and objectives.
• Provide market updates and trend analysis on local and international financial products.
• Collaborate with PB team/branch manager to draw up monthly plans to meet sales targets.
• Participate in marketing and promotional activities for client acquisition.
• Source and call on individual prospects to grow the client base.
• Deliver quality after-sales service and support to clients.
• Manage anti-attrition and retention of clients and maintain high service standards.
• Organise and conduct sales presentations to clubs, associations, companies and other organisations.
• Solicit referrals from other departments within the bank.
• Ensure compliance with AML procedures and regulatory requirements.
• Ensure adherence to bank controls and external regulations.
• Engage in Client Relationship Management and Financial Advisory activities.

Skills

Wealth management concepts

Client acquisition

Relationship management

Education

CMFAS Certifications

RNF registered

Job description

Senior Relationship Manager, International Clients

• Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment

Key Responsibilities

• To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
• To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
• In consultation with the PB team manager/ branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals.
• To participate in marketing and promotional activities for customer acquisition.
• To source and call on individual prospects
• To provide quality, efficient after-sales services
• To manage anti-attrition and retention of clients
• To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
• To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.
• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
• To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.
• Client Relationship Management
• Financial Advisory Activities

Motivations

• Building long-term trusted client relationship rather transactional sales
• Continuous learning in investments, financial markets and wealth management
• Solving complex client financial needs with holistic solutions.

Our Ideal Candidate

Key Experiences

• 4+years’ experience in wealth experience
• Strong understanding of investment, insurance and lending products
• Experience conducting financial needs analysis and provided wealth solutions

Certifications / Qualifications

• CMFAS Certifications
• RNF registered

Languages

• Business Communication

Role Specific Technical Competencies

Must-have Skills

• Understands the core concepts, principles, processes or procedures of Wealth Management and Banking
• Client Acquisition & Prospecting
• Relationship Manage and Client Retention

Other Skills

• Investment & Wealth Advisory
• Risk, Compliance & Regulatory Knowledge
• Business Development & Networking
• Communication

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.