Assistant Relationship Manager

Coinhako; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Startup culture

CBD location

Generous annual leave

Medical coverage

Vibrant office

Job summary

Coinhako is seeking an experienced Assistant Relationship Manager to deliver a responsive experience for high‑value clients in Singapore. You will support daily sales operations, prepare client materials, manage documentation, and maintain accurate client records.

In this role you will oversee onboarding, KYC reviews, trade bookings, and client communications, collaborating with the team to ensure exceptional service for institutional, corporate, and VIP clients.

Qualifications

• Bachelor’s degree in Finance, Economics, or related field preferred.
• 1–3 years of experience in Priority or Private Banking.
• Interest in blockchain, fintech or digital assets.
• Strong client service mindset and proactive attitude.
• Bilingual in Mandarin and English for client support.

Responsibilities

• Manage institutional, corporate, and VIP clients.
• Oversee trade bookings and settlements.
• Execute client trades promptly and accurately.
• Ensure onboarding and KYC reviews are completed timely.
• Apply product knowledge to serve HNW clients.
• Prioritize and follow up on client matters to resolution.
• Collaborate with the team to deliver best-in-class service.

Skills

Client service

Interpersonal skills

Team player

Bilingual Mandarin-English

Fast-paced environment

Education

Bachelor’s degree in Finance, Economics, or related field

Job description

We are looking for an experienced Assistant Relationship Manager to help deliver a responsive and seamless experience for high-value clients.

In this role, you will support daily sales operations by preparing client materials such as presentations and proposals, managing and updating account documentation, and systematically maintaining client records. You will monitor client activity, track engagement, and ensure all information is accurate and current. Key responsibilities include coordinating follow-ups, scheduling meetings, sending reminders, and maintaining effective client communication.

This position offers hands‑on experience in institutional cryptocurrency business processes and the opportunity to develop your skills alongside experienced professionals.

What you'll be doing

• Manage our institutional, corporate, and VIP clients
• Oversee trade bookings and settlements
• Execute client trades promptly and accurately
• Ensure timely and precise completion of onboardings and KYC reviews
• Apply understanding of financial products and strategies to ensure our HNW clients are appropriately integrated and utilize our product suite optimally
• Effectively manage, prioritize, and follow up on client matters through to resolution
• Collaborate closely with the team to deliver a best‑in‑class customer experience

What we're looking for

• Bachelor’s degree in Finance, Economics, or a related field preferred
• 1-3 years of relevant experience in the Priority or Private Banking industry
• Passion for blockchain technology, fintech, and digital assets
• Strong interest in client service
• Excellent interpersonal skills
• Proactive, a team player, and able to work in a fast‑paced environment
• Understanding of, or experience working in, Cryptocurrency, Blockchain, Fintech, Finance, or Trading domains is an advantage
• Effectively bilingual in Mandarin and English for client support and business needs

What’s in it for you

• Friendly and fun start‑up work culture
• Convenient work location located in the heart of CBD area
• Generous annual leaves on top of national holidays
• Medical coverage including GP, Specialist, TCM and more
• Vibrant office with well‑stocked pantry

Find out more about Coinhako @ https://www.coinhako.com/ and don't forget to visit our Careers Page @ https://www.coinhako.com/join-us!