Assistant Privilege Service Manager-4

1011 United Overseas Bank Ltd; Singapore; On-site; SGD 28,000 - 50,000; Full time

Job summary

1011 United Overseas Bank Ltd is seeking an administrative support specialist for Privilege Banking in Singapore. The role involves handling enquiries, delivering client service excellence, and supporting documentation and compliance tasks. Strong English and Chinese communication is required, along with basic Excel and Word skills.

The position emphasizes accuracy, reliability, and a proactive approach to processing daily banking administrative duties. This is an on-site role based in Singapore.

Qualifications

• Conversant in English and Chinese.
• Basic knowledge on Excel and Word.
• Reliable and detail-oriented.
• Responsible and meticulous.

Responsibilities

• Attend to internal and external enquiries.
• Deliver superior client servicing for Privilege Banking.
• Perform voice log verifications on financial transactions.
• Administrative and documentation support as required.
• Ensure compliance with bank policies and procedures.

Skills

English & Chinese

Administrative support

Attention to detail

Responsible

Tools

Excel

Word

Job description

Company

1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

1. Attend to both internal and external enquiries.
2. Deliver superior client servicing and contribute to the overall Privilege Banking customer service experience.
3. Perform voice log verifications on financial/monetary transactions.
4. Administrative, and documentation support as required
5. Ensure compliance with bank’s policies & procedures.
6. EWF scanning + EOD reconciliation – estimated daily volume 1,200 documents
7. Batching of trade related documents
8. Batching of forms i.e. account opening doc, customers’ request requests etc
9. Courier - Prepare docs to send out + assist SCAs to key in courier request
10. W8BEN follow through
11. Bringing physical forms to PBCs for processing
12. Manage Inward and outward mail bags (review documents content)
13. Order stationary
14. General filing
15. Open letter boxes
16. Documents Archival Bulk document retrieval from EWF for audit / investigation related purpose
17. Ad hoc project
18. Any other misc

Job Requirements

1. Conversant in both English and Chinese
2. Basic knowledge on Excel and Words
3. Responsible
4. Detailed

Optional Skills

• Additional Requirements Develop (Competency), Engage (Competency), Execute (Competency), Strategise (Competency)

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications.

If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America.

In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.

Career Site: UOB Career site