Assistant Privilege Service Manager-4

uobgroup; Singapore; On-site; SGD 30,000 - 48,000; Full time

Job summary

1011 United Overseas Bank Ltd is seeking an administrative professional to support Privilege Banking client servicing in Singapore. The role involves handling enquiries, processing documents, and ensuring accuracy in administration.

Requirements include bilingual English/Chinese, basic Excel and Word skills, and a detail-oriented, responsible approach. The position emphasizes compliance with bank policies and procedures and may involve daily document handling.

Qualifications

• Conversant in both English and Chinese.
• Basic knowledge on Excel and Words.
• Responsible and detail oriented.

Responsibilities

• Attend to internal and external inquiries.
• Deliver client servicing and support Privilege Banking customers.
• Perform administrative and documentation duties (EWF scanning, batching, filing).
• Ensure compliance with bank policies and procedures.

Skills

Bilingual English/Chinese

Customer service

Attention to detail

Tools

Excel

Word

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values - Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

• Attend to both internal and external enquiries.
• Deliver superior client servicing and contribute to the overall Privilege Banking customer service experience.
• Perform voice log verifications on financial/monetary transactions.
• Administrative, and documentation support as required
• Ensure compliance with bank's policies & procedures.
• EWF scanning + EOD reconciliation - estimated daily volume 1,200 documents
• Batching of trade related documents
• Batching of forms i.e. account opening doc, customers' request requests etc
• Courier - Prepare docs to send out + assist SCAs to key in courier request
• W8BEN follow through
• Bringing physical forms to PBCs for processing
• Manage Inward and outward mail bags (review documents content)
• Order stationary
• General filing
• Open letter boxes
• Documents Archival Bulk document retrieval from EWF for audit / investigation related purpose
• Ad hoc project
• Any other misc

Job Requirements

• Conversant in both English and Chinese
• Basic knowledge on Excel and Words
• Responsible
• Detailed

Optional Skills

Additional Requirements

Develop (Competency), Engage (Competency), Execute (Competency), Strategise (Competency)

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.