Assistant Operations Manager

STAR NINE PTE. LTD.; Singapore; Sur place; SGD 52 000 - 76 000; Plein temps

Résumé du poste

STAR NINE PTE. LTD. in Singapore seeks an Assistant Operations Manager to anchor nightly shows, ensuring a seamless shift from soundcheck to doors-open. You will coordinate ROS, supervise FOH teams, and uphold strict safety and liquor compliance while managing vendor relations and inventory.

You will also handle financial tasks, crowd control decisions, and ad hoc livehouse projects like artist relations and equipment sourcing to keep shows running smoothly.

Qualifications

• Experience in live events or hospitality operations.
• Ability to manage vendors and inventory for fast-paced shows.
• Strong knowledge of safety, liquor laws, and capacity regulations.

Responsabilités

• Oversee Run of Show (ROS) and ensure ROS aligns with doors-open timing.
• Supervise FOH staff, security, and ticketing/door teams for high-capacity events.
• Enforce liquor laws, capacity limits, and fire safety through pre-show checks.
• Manage relationships with beverage distributors and janitorial services; monitor inventory.
• Handle nightly cash-outs, float management, and assists with settlements for touring acts.

Connaissances

FOH Management

Inventory Management

Safety Compliance

Event Coordination

Vendor Relations

Financial Oversight

Artist Relations

Technical Liaison

Crowd Control

Social Media Support

Formation

High school diploma or equivalent

Outils

POS systems

Ticketing software

Sound/Lighting basics

Description du poste

Role Overview

As the Assistant Operations Manager, you are the backbone of the nightly "show." You will ensure that the transition from soundcheck to doors-open is seamless, managing everything from bar efficiency to artist hospitality. You are the second-in-command, responsible for maintaining the venue’s vibe while strictly enforcing safety and operational protocols.

Key Responsibilities

• Show-Day Coordination: Oversee the "Run of Show" (ROS). Ensure artists arrive on time, load-in is efficient, and the venue is ready for doors-open exactly on schedule.

• Front-of-House (FOH) Management: Supervise bar staff, security, and ticketing/door teams. Ensure high levels of customer service even during high-capacity, high-stress events.

• Compliance & Safety: Enforce strict adherence to liquor laws, capacity limits, and fire safety codes. Conduct pre-show walkthroughs to ensure all exits and safety equipment are clear.

• Vendor & Inventory Control: Manage relationships with beverage distributors and janitorial services. Oversee inventory counts and order supplies to prevent "running dry" during a sold-out show.

• Financial Oversight: Handle nightly cash-outs, manage float for the bar and box office, and assist with settlement for touring acts.

Ad Hoc & Livehouse-Specific Projects

• Artist Relations (The "Fixer"): Handling last-minute rider requests, troubleshooting green room issues, or coordinating emergency transport for talent.

• Technical Liaison: Stepping in to assist the sound/light engineers with basic logistics if a stagehand is unavailable or if a piece of backline equipment fails.

• Crowd Control Maneuvers: Swiftly pivoting entry procedures or bar layouts based on the specific demographic and behavior of a particular night's audience.

• Equipment Sourcing: Hunting down rare gear or emergency replacements for touring bands on short notice.

• Social & Promo Support: Capturing "live" content during shows for social media or managing guest-list disputes at the door.