Assistant Manager, Senior Social Worker

NTUC HEALTH CO-OPERATIVE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

NTUC Health Co-Operative Ltd seeks a dedicated professional to lead care coordination for seniors within the community setting. You will plan, implement, and monitor care processes, ensuring referrals and follow-ups are timely and compliant with ethical standards.

You will supervise a team to deliver high-quality care and connect clients with relevant services and caregiver support. You will network with community partners to build partnerships, review workflows, and maintain accurate programme

Qualifications

• Bachelor's Degree in Social Work, Psychology, Sociology, Gerontology or Counselling.
• Minimum 3 years' experience in community healthcare settings in Singapore.
• Good knowledge of geriatrics and community services.
• Proficient in Google Suite applications.
• Demonstrates good oral and written communication skills.
• Demonstrates passion for community services and service orientation.
• Exhibits good judgement and decision-making skills.
• Shows strong problem-solving abilities.
• Maintains good record-keeping with attention to detail.
• 1-2 years of administration experience.
• Meticulous and independent work style.

Responsibilities

• Plan, implement and monitor the care process, referral and follow-up workflow.
• Provide supervision to the team to provide care and support, in alignment with the overall programme objectives, adhering to the relevant ethical and legal guidelines.
• Provide care coordination and service linkage to clients with the appropriate resources and support, including caregiver support.
• Responsible for establishing the network with other stakeholders like community partners and/or related agencies to build collaborative partnerships and better facilitate care and support for clients and caregivers.
• Establish and review work and communications workflow including identification, referral and escalation work processes as well as the development/update of the service manual
• In charge of the analysis and review of the collated data, and monitoring of the team's progress and performance.
• Responsible for ensuring that the claims and data submission to AIC is timely and accurate.
• Ensure programme data and documents are kept and maintained, in accordance to the programme requirement, as well as the prevailing personal data protection and security guidelines.
• Oversee the training and professional development of the team with relevant competencies to provide the appropriate care and support for clients and caregivers, aligning to the intended care model.
• Other ad-hoc assignments at the discretion of the Department Head

Skills

Communication skills

Attention to detail

Problem solving

Record keeping

Independent

Team coordination

Documentation

Education

Bachelor's Degree in Social Work or related field

Tools

Google Suite

Job description

Key Responsibilities

You will need to:

• Plan, implement and monitor the care process, referral and follow-up workflow.
• Provide supervision to the team to provide care and support, in alignment with the overall programme objectives, adhering to the relevant ethical and legal guidelines.
• Provide care coordination and service linkage to clients with the appropriate resources and support, including caregiver support.
• Responsible for establishing the network with other stakeholders like community partners and/or related agencies to build collaborative partnerships and better facilitate care and support for clients and caregivers.
• Establish and review work and communications workflow including identification, referral and escalation work processes as well as the development/update of the service manual
• In charge of the analysis and review of the collated data, and monitoring of the team's progress and performance.
• Responsible for ensuring that the claims and data submission to AIC is timely and accurate.
• Ensure programme data and documents are kept and maintained, in accordance to the programme requirement, as well as the prevailing personal data protection and security guidelines.
• Oversee the training and professional development of the team with relevant competencies to provide the appropriate care and support for clients and caregivers, aligning to the intended care model.
• Other ad-hoc assignments at the discretion of the Department Head

Qualifications & Requirements:

• Have a Bachelor's Degree preferably in Social Work/Psychology/Sociology/Gerontology/Counselling
• Possess minimum 3 years' experience in community healthcare settings in Singapore
• Possess good knowledge of the geriatrics and community services
• Be proficient in Google Suite applications
• Demonstrate good communication skills (oral and written)
• Demonstrate passion in community services and service oriented
• Display good judgement and decision making skills
• Demonstrate strong problem-solving abilities
• Maintain good record keeping abilities and attention for details
• Possess 1-2 years of experience in administration
• Be meticulous and independent