Assistant Manager, Operations (West)

just recruit singapore pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

just recruit singapore pte. ltd. is seeking an experienced Assistant Manager, Operations to lead day-to-day warehouse and logistics activities in West Singapore. The role focuses on team leadership, process improvements, and close collaboration with customers and vendors to ensure strong service performance.

The ideal candidate will have 5+ years in logistics/warehousing with proven people-management skills, and a hands-on approach to operations and safety initiatives.

Qualifications

• Diploma or Degree in Supply Chain Management or an equivalent discipline.
• At least 5 years of relevant industry experience.
• At least 2 to 3 years of people-management and leadership experience.
• Experience in logistics, warehousing, transportation, supply chain, or operations.

Responsibilities

• Provide site and shift leadership across warehouse, logistics, transportation, and customer service operations
• Supervise operational teams and ensure daily performance targets are achieved
• Improve inbound and outbound logistics processes to increase efficiency
• Drive continuous improvement, waste reduction, and workplace safety initiatives
• Manage transporters, labour agencies, and other third-party vendors
• Ensure vendors comply with agreed service level agreements
• Monitor manpower requirements, overtime approvals, and daily operating costs
• Lead recruitment, staff selection, coaching, and performance management
• Investigate inventory discrepancies, cargo damage claims, and service failures
• Conduct root-cause analysis and implement corrective actions
• Manage annual stocktakes and disposal activities
• Work closely with customers and internal stakeholders to resolve operational issues

Skills

Vendor management

Customer relationship management

Conflict resolution

Analytical thinking

Root-cause analysis

Pressure management

Leadership

Stakeholder management

Hands-on operations

Education

Diploma or Degree in Supply Chain Management

Tools

Warehouse Management Systems

Job description

Assistant Manager, Operations

Location: West
Industry: Contract Logistics / Warehousing

About the Role

We are looking for an experienced and hands-on Assistant Manager, Operations to lead day-to-day warehouse and logistics activities.

This role is ideal for someone who enjoys managing teams, improving operational processes, solving complex problems, and working closely with customers and vendors. You will play an important part in ensuring smooth operations, strong service performance, cost control, and continuous improvement.

Key Responsibilities

• Provide site and shift leadership across warehouse, logistics, transportation, and customer service operations
• Supervise operational teams and ensure daily performance targets are achieved
• Improve inbound and outbound logistics processes to increase efficiency
• Drive continuous improvement, waste reduction, and workplace safety initiatives
• Manage transporters, labour agencies, and other third-party vendors
• Ensure vendors comply with agreed service level agreements
• Monitor manpower requirements, overtime approvals, and daily operating costs
• Lead recruitment, staff selection, coaching, and performance management
• Investigate inventory discrepancies, cargo damage claims, and service failures
• Conduct root-cause analysis and implement corrective actions
• Manage annual stocktakes and disposal activities
• Work closely with customers and internal stakeholders to resolve operational issues

Required Skills

Candidates should have:

• Strong vendor management skills
• Strong customer relationship management skills
• Excellent conflict-resolution ability
• Strong analytical and complex problem-solving skills
• Ability to conduct in-depth root-cause analysis
• Ability to manage high-pressure situations
• Ability to handle tight delivery deadlines and sudden volume increases
• People-management and leadership experience
• Strong communication and stakeholder-management skills
• A practical, hands-on approach to operations

Qualifications and Experience

• Diploma or Degree in Supply Chain Management or an equivalent discipline
• At least 5 years of relevant industry experience
• At least 2 to 3 years of people-management and leadership experience
• Experience in logistics, warehousing, transportation, supply chain, or operations

Preferred Qualifications

These are advantageous but not essential:

• Forklift licence
• VNA licence
• Workplace Safety and Health certifications
• Experience using Warehouse Management Systems

Why Join Us

• Opportunity to lead and develop operational teams
• Exposure to large-scale warehouse and logistics operations
• Ability to drive meaningful process improvements
• Career-development opportunities within a growing organisation
• Collaborative and fast-paced working environment