Assistant Manager, Motor Claims | Customer Experience Lead

TRITON AI PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading automotive service provider in Singapore is seeking a Customer Service Supervisor. The role includes guiding customers through claims processes and supporting operational tasks to meet service performance targets. Applicants should have at least 8 years of customer service experience, with 2 years in a supervisory capacity. Prior automotive industry experience is beneficial. Interested candidates can forward their CVs in MS Word format.

Qualifications

• At least 8 years’ customer service/retail experience, including 2 years in a supervisory role.
• Automotive industry experience required; familiarity with Body & Paint operations is an advantage.

Responsibilities

• Deliver excellent customer service by greeting customers and understanding their needs.
• Guide customers through accident reporting and claims processes.
• Support operational tasks including follow-ups and vehicle collection.
• Contribute to service performance by meeting NPS targets and proposing improvements.

Skills

Customer service

Supervisory experience

Communication

Problem-solving

Education

Diploma

Job description

A leading automotive service provider in Singapore is seeking a Customer Service Supervisor. The role includes guiding customers through claims processes and supporting operational tasks to meet service performance targets. Applicants should have at least 8 years of customer service experience, with 2 years in a supervisory capacity. Prior automotive industry experience is beneficial. Interested candidates can forward their CVs in MS Word format.