Assistant Manager / Manager - Volunteer Training and Management

Sport Singapore; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Sport Singapore is hiring for a role focused on comprehensive volunteer management, including recruitment, training, and support. The ideal candidate will be self-motivated with experience in volunteer principles, excellent communication skills, and project management abilities.

This role is pivotal in creating a culture of volunteerism and enhancing community engagement as part of Singapore's National Movement. A contract of 2/3 years will be offered based on experience.

Qualifications

• Strong understanding of volunteer management principles and best practices.
• Experience in programme development, implementation and evaluation.
• Passion for volunteerism and community engagement.

Responsibilities

• Build volunteer-friendly culture and ensure compliance with policies.
• Develop recruitment strategies and marketing campaigns.
• Guide and support volunteers after placement.

Skills

Volunteer management principles

Communication skills

Project management skills

Data management

Training design and delivery

Tools

CRM platforms

Volunteer management systems

Job description

What the role is:

At Sport Singapore, we aspire to transform the nation through an active lifestyle designed around innovation, fun and meaningful sporting experiences. Sport has the unique ability to bring people together through play, regardless of age, gender, race, ability or social status. It imparts life values, nurtures character and builds resilience. It inspires and evokes the Singapore spirit through shared experiences and strengthens our national identity. We help Singaporeans Live Better Through Sport. Sport Singapore is constantly on the lookout for individuals who are passionate about what they do. Anchored in our values of Passion for Sport, Strength through Teamwork and Care for People, we believe in working and playing, not just as a team, but as a family.

What you will be working on:

Team Nila is a National Movement inspiring the Singapore Spirit and transforming Singapore through Sport. This role focuses on comprehensive volunteer management, from recruitment through to programme evaluation.

Role and Responsibilities:

• Volunteer Programme Development and Governance – Build volunteer‑friendly culture and ensure compliance with organisational policies, budgets and governance requirements.
• Volunteer Recruitment and Marketing – Develop recruitment strategies and marketing campaigns to attract suitable volunteers and drive brand awareness.
• Volunteer Selection and Data Management – Design selection procedures, screen applicants and manage volunteer data in compliance with PDPA guidelines.
• Volunteer Onboarding and Training – Implement appointment procedures, design orientation programmes and deliver role‑specific training for volunteers and leaders.
• Volunteer Support and Recognition – Guide and support volunteers after placement, manage deployment and implement recognition programmes for contributions.
• Volunteer Retention and Engagement – Drive retention through data insights, resolve conflicts and develop engagement strategies to maintain active participation.
• Programme Monitoring and Evaluation – Conduct feedback initiatives, monitor volunteer performance and evaluate programme effectiveness with improvement recommendations.

What we are looking for:

We are looking for self‑motivated individuals who value integrity, teamwork and take pride in going the extra mile to provide excellent service to stakeholders and the community. This individual should be a sport advocate through living an active lifestyle and staying active. The ideal candidate should possess the following skills and experience:

• Strong understanding of volunteer management principles and best practices.
• Excellent written and verbal communication skills.
• Experience in programme development, implementation and evaluation.
• Strong organizational and project management skills with attention to detail.
• Ability to work independently and as part of a team.
• Passion for volunteerism and community engagement.
• Experience in training design and delivery for volunteers or community groups.
• Proficiency with volunteer management systems, CRM platforms and database management.
• Knowledge of PDPA compliance and data management requirements will be an advantage.

The level of offer will commensurate with applicants’ experience and track records. Successful candidates will be offered a 2/3‑year contract in the first instance. Only shortlisted candidates will be notified.

About Sport Singapore

Why We Do What We Do? Simply because we believe that everyone can live better through sport. At Sport Singapore, we aspire to transform the nation through an active lifestyle designed around innovative, fun and meaningful sporting experiences. Sport has the unique ability to bring people together through play, regardless of age, gender, race, ability or social status. It imparts life values, nurtures character and builds resilience. It inspires and evokes the Singapore spirit through shared experiences and strengthens our national identity. We help Singaporeans Live Better Through Sport.