Assistant Manager / Manager, Jurong Island Operations and Infrastructure Readiness

Public Service Division; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Public Service Division is seeking a skilled professional to manage security systems readiness and estate-related matters to ensure high system availability for daily operations. You will oversee contracts, renewals, and tender initiatives to guarantee continuity of operations for security systems and facilities.

You will coordinate with vendors, FEM and other departments on system maintenance, fault rectification, testing and service recovery.

Qualifications

• Experience in security system implementation with electrical background preferred.
• Strong communication and teamwork skills to coordinate with vendors, government agencies and departments.
• Analytical and reporting skills to support operational readiness and performance tracking.
• Capability to monitor vendor performance, resolve defects and manage service requests.

Responsibilities

• Manage operational readiness of security systems, equipment and estate matters for high system availability.
• Oversee contracts incl. renewal and tender initiation to ensure continuity of operations.
• Monitor system performance, updates and lifecycle management of hardware/software.
• Review electrical circuits and power design to strengthen business continuity.
• Lead integration of new systems into Videowall and KVM Matrix, plan for expansion.
• Coordinate annual power shutdowns with minimal disruption to checkpoint operations.
• Track MOA/MOU with stakeholders and manage payments per procurement guidelines.
• Oversee vendors/contractors to ensure timely delivery and service quality.

Skills

Communication

Teamwork

Managerial

Analytical

Report-writing

Coordination

Vendor management

Service recovery

Tools

CCTV systems

Video Management System

Videowall

KVM Matrix

PSIM

Job description

[What the role is]

• Manage the operational readiness of security systems, equipment and estate-related matters to ensure high system availability and effective support for daily operations.
• Oversee all contracts, including renewal planning and tender initiation, to ensure continuity of operations for systems and maintenance for security systems.
• Monitor system performance, coordinate regular system updates, and maintain hardware and software to minimise system failures and support lifecycle management.
• Review and enhance electrical circuits at Jurong Island Checkpoint (JICP) with the Facilities and Estate Management (FEM) department to strengthen business continuity.
• Manage the integration of new systems into the Videowall and KVM Matrix, including planning for future expansion requirements.
• Coordinate Annual Power Shutdown works at Jurong Island Checkpoint and to ensure minimise disruption to checkpoint operations.

[What you will be working on]

• Track and manage Memorandum of Agreement (MOA) and Memorandum of Understanding (MOU) with relevant stakeholders.
• Oversee a team in managing the payments for the division in accordance with all procurement and payment guideline procedures.
• Oversee vendors and contractors to ensure maintenance, rectification works, and service delivery are completed within agreed timelines, standards, and contractual obligations.
• Coordinate with vendors, internal departments, and external stakeholders on system maintenance, fault rectification, testing and commissioning, and service recovery activities
• Track and conduct follow up on system defects, incident reports, service requests, and outstanding maintenance issues to ensure timely closure and proper documentation.
• Review vendor service performance, maintenance reports, and recurring fault trends to identify improvement areas and enhance system reliability.
• Provide SME Support for procurement which includes tender preparation, tender evaluation and issuance of contracts, all procurement follow-up, and contract administration for security systems and infrastructure-related works.
• Undertake additional project management and implementation responsibilities at JICP, in collaboration with Planning Department and as directed by JISOD.

[What we are looking for]

• At least 3 to 4 years of experience in security system implementation, preferably with an electrical background.
• Good communication and teamwork skills to build effective working relationships with security vendors, government agencies, and JTC departments.
• Strong managerial, analytical, and report-writing skills to support effective operational readiness management.
• Strong coordination skills to work with vendors and internal stakeholders during maintenance works, system upgrades, testing, commissioning, and service recovery activities.
• Ability to monitor vendor performance, follow up on outstanding issues, and ensure prompt resolution of defects, incidents, and service requests.
• Familiarity with contract administration, including service level tracking, renewal planning, tender preparation, and evaluation of vendor submissions.
• Experience in managing vendors, contractors, and service providers to ensure timely delivery, quality performance, and compliance with contractual requirements
• Experience in service recovery and managing service feedback.
• Relevant experience in operating and managing security systems, including CCTV surveillance, video management systems, Videowall and KVM Matrix, and Physical Security Information Management (PSIM) systems.
• Relevant experience in power design, or the ability to read and interpret power single line diagrams.