Assistant Manager / Manager (Arrears Collections & Recovery)

Public Service Division; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Public Service Division in Singapore is seeking a proactive professional to manage arrears and debt recovery for JTC customers. You will handle a portfolio, lead recovery efforts, and coordinate with internal and external stakeholders to reach feasible resolutions within regulations.

You will also contribute to policy reviews, system enhancements, and prepare arrears-related reports and presentations. The role requires a background in accounting or finance, familiarity with debt recovery

Qualifications

• Background in accounting, finance, or related professional qualifications.
• Familiar with debt recovery processes, including non-legal and legal actions.
• Team player with good interpersonal, negotiation, and problem-solving skills.
• Proficient in Microsoft Office.
• Experience with SAP and/or analytics is an advantage.

Responsibilities

• Manage arrears and debt recovery within a defined portfolio.
• Lead arrears recovery actions with internal and external stakeholders.
• Form feasible debt recovery resolutions compliant with regulations and guidelines.
• Participate in policy reviews and system enhancements.
• Prepare arrears-related reports and presentations.

Skills

Debt recovery

Negotiation

Interpersonal skills

Microsoft Office

Analytics (SAP)

Education

Accounting/Finance background

Tools

SAP

Job description

[What the role is]

We are looking for someone with a strong personal drive in managing arrears and debt recovery.

[What you will be working on]

You will be part of the Arrears Management Department to play a critical role in managing arrears of JTC customers. You will be assigned with a portfolio and lead arrears recovery where you will work with both internal and external stakeholders to form feasible debt recovery resolution within relevant regulations and guidelines. You will also be involved in policy reviews, system enhancements and required to prepare arrears related reports & presentations.

[What we are looking for]

Requirements:

• Possess background in accounting, finance, or other relevant professional qualifications
• Must be familiar with debt recovery processes on non-legal and legal actions
• A team player with good interpersonal, negotiation and problem-solving skills
• Proficient in Microsoft office
• Experience with SAP and/or analytics will be added advantage.

Applicants with interest or prior experience in arrears collections are welcome to apply.