Assistant Manager, Loyalty Marketing

LVMH; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Sephora SEA seeks an Assistant Manager, Loyalty Marketing to lead regional loyalty campaigns and lifecycle initiatives across Southeast Asia and Oceania. You will collaborate with regional and local teams to ensure on-time delivery, meaningful engagement, and commercial impact.

The role requires strong loyalty marketing expertise, data-driven decision making, and cross-functional project management within a beauty/retail context. Join a dynamic regionally-focused team driving customer value.

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• 5–7 years in loyalty, CRM, lifecycle marketing, or related function.
• Proven experience managing customer campaigns across multiple channels.
• Strong understanding of loyalty program mechanics and retention strategies.
• Comfortable with data and performance metrics to evaluate campaigns.
• Strong project management with multiple priorities and stakeholders.
• Experience in retail, beauty, e-commerce, or consumer-facing industries is a plus.

Responsibilities

• Manage day-to-day operations and sustenance of the loyalty program.
• Plan and execute loyalty campaigns supporting acquisition, retention, reactivation, and engagement.
• Lead annual membership renewal perks to strengthen retention.
• Drive up-tiering initiatives and loyalty mechanics to increase value.
• Support milestone-based challenges, gamification, and engagement journeys.
• Coordinate with cross-functional stakeholders to support regional loyalty initiatives.
• Oversee campaign communications and touchpoints for consistency with brand goals.
• Monitor campaign performance across recruitment, retention, reactivation, growth.
• Partner with tech and operations on journeys and triggers (sign-up, checkout).
• Ensure alignment with regional strategy and local rollout.

Skills

Loyalty marketing

CRM

Lifecycle marketing

Campaign management

Cross-functional collaboration

Data-driven decision making

Project management

Communication & collaboration

Retail/beauty industry knowledge

Education

Bachelor’s degree in Marketing, Business, Communications, or related field

Job description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).

Assistant Manager, Loyalty Marketing

The Assistant Manager, Loyalty Marketing will play a key role in driving the performance of the regional loyalty program through the planning, execution, and optimization of customer campaigns and always‑on member engagement initiatives. This role is responsible for managing core loyalty program mechanics that support member recruitment, retention, reactivation, and lifecycle growth across multiple markets in Southeast Asia and Oceania.

You will shine here if you enjoy…

The ideal candidate combines strong campaign management capabilities with a solid understanding of customer lifecycle marketing, loyalty operations, and cross‑functional stakeholder management. This individual will work closely with regional and local market teams to ensure campaigns are executed effectively, performance is tracked rigorously, and member experiences remain relevant, seamless, and commercially impactful.

• Manage the day-to-day operations and sustenance of the loyalty program, ensuring business-as-usual initiatives are delivered accurately and on time.
• Plan and execute loyalty campaigns that support key business objectives including member acquisition, retention, reactivation, and engagement.
• Lead the development and implementation of annual membership renewal perks to strengthen member retention and reinforce loyalty value propositions.
• Drive up‑tiering initiatives and loyalty mechanics to increase member lifecycle value and purchase frequency.
• Support the design and rollout of milestone‑based challenges, gamification features, and engagement journeys to encourage repeat participation and higher spending.
• Coordinate with cross‑functional stakeholders to support regional loyalty initiatives.
• Oversee campaign‑related communications and display touchpoints to ensure consistency, accuracy, and alignment with brand and program objectives.
• Monitor and analyze campaign performance across metrics such as recruitment, retention, reactivation, and active member growth, and identify opportunities for optimization.
• Partner with technology and operations teams to support loyalty‑related customer journeys and program touchpoints, including sign‑up flows, checkout prompts, and sustenance triggers.
• Ensure campaign execution is aligned with regional strategy while supporting smooth adaptation and rollout across local markets

We would love to hear from you if you are/have…

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 5–7 years of experience in loyalty, CRM, lifecycle marketing, campaign management, or a related function.
• Proven experience managing customer campaigns across multiple channels and customer segments.
• Strong understanding of loyalty program mechanics, customer retention strategies, and member lifecycle management.
• Comfortable working with data and performance metrics to evaluate campaign effectiveness and inform recommendations.
• Strong project management skills with the ability to manage multiple priorities and stakeholders simultaneously.
• Excellent communication and collaboration skills in a regional, cross‑functional environment.
• Experience in retail, beauty, e‑commerce, or consumer‑facing industries is an advantage.

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference

Here, you will find:

• Community , in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference

It is in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty. You can be yourself, because you are what sets us apart. Join us and belong to something beautiful.

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.