Assistant Manager, HR Operations

Nanyang Technological University; Singapore; On-site; SGD 60,000 - 86,000; Full time

Job summary

Nanyang Technological University (NTU Singapore) is seeking an Assistant Manager to oversee staff onboarding across all employment schemes, administer work passes, and ensure timely cost charging to cost centers. You will drive process automation, support regulatory compliance, and provide guidance to hiring units while maintaining accuracy and service quality in a high-volume environment.

The role emphasizes SOP reviews and stakeholder collaboration to standardise workflows and enhance

Qualifications

• Degree in Administration or HR is required.
• Knowledge of employment regulations and work passes is advantageous.
• Proven ability to handle high-volume onboarding transactions with accuracy.
• Experience with HR systems such as Workday and MS Office is an advantage.

Responsibilities

• Manage end-to-end pre-employment and onboarding processes, including Day 1 orientation.
• Prepare onboarding documentation and access requirements.
• Verify employment and statutory documents for compliance.
• Administer work pass applications, renewals, and cancellations.
• Provide timely advice to hiring units on work pass and onboarding matters.
• Drive automation and continuous review of onboarding processes and controls.

Skills

Interpersonal skills

Communication skills

High-volume transactions

HR systems (Workday)

Microsoft Office

Education

Degree in Administration or HR

Tools

Workday

Microsoft Office

Job description

The Assistant Manager supports the University’s operations by ensuring the timely and compliant onboarding of staff across all employment schemes, work pass administration as well as the timely and accurate charging of recruitment cost to the respective cost centres. As a specialist in work pass matters, the role provides subject‑matter expertise to support regulatory compliance and smooth onboarding processes. The role also supports the team’s automation and digitalisation efforts by working with internal stakeholders to streamline workflows, standardise processes, and improve candidate and staff experience. In addition, the Assistant Manager contributes to the review and improvement of operational processes, SOPs, and service controls to support efficiency, consistency, and compliance.

Key Responsibilities:

• Manage end‑to‑end pre‑employment and onboarding processes, including scheduling and conducting Day 1 orientation, to ensure timely, accurate, and compliant onboarding.
• Prepare and issue onboarding documentation and access requirements, including related employment materials.
• Verify employment and statutory documents to ensure completeness, accuracy, and compliance prior to commencement.
• Administer work pass applications, renewals, issuance, and cancellations in accordance with regulatory requirements and timelines.
• Provide timely and accurate advice to hiring units, employees, and stakeholders on work pass and onboarding‑related matters.
• Reconciliation of work pass and pre employment billing
• Drive automation, digitalisation, and continuous review of onboarding and work pass processes, SOPs, and service controls to improve efficiency, consistency, and service quality.

Requirements:

• Degree in Administration or Human Resources areas
• Good knowledge of employment‑related regulations and work passes is advantageous.
• Strong interpersonal and communication skills, with the ability to work effectively with stakeholders at different levels.
• Proven ability to manage high‑volume transactions with accuracy, attention to detail and sound judgement.
• Proficiency in HR systems (e.g. Workday) and Microsoft Office applications is an advantage.

Hiring Institution:

NTU A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources. For more information, visit www.ntu.edu.sg