Assistant Manager, Clinical Operations (Hospital Project)

National University Polyclinics; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

National University Health System in Singapore invites an Assistant Manager, Clinical Operations for Tengah General and Community Hospital to shape clinical service planning and infrastructure development. You will coordinate workforce and resources while aligning with project timelines and budgets.

You will engage in workshops, partner with consultants and internal teams, and help drive patient-centric design and seamless care pathways as the hospital grows.

Qualifications

• Bachelor's degree in healthcare administration, business administration, or a related field.
• At least 3 years of experience in healthcare operations.
• Possess exceptional interpersonal and communication skills with the ability to develop strong working relationships at various levels.
• Strong organizational and time management skills.
• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals.
• Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills.
• Able to multi-task and work under a stressful environment.

Responsibilities

• Assist user engagement workshops to provide subject matter input throughout the hospital design planning process, with the aim of optimizing patient journeys and enhancing patient experience.
• Assist discussions for road-mapping Tengah Hospital development from clinical service planning, infrastructure development and resourcing planning works.
• Collaborate closely with consultants, medical planners, and internal stakeholders to develop service flow design and planning parameters aligned with the project's strategic intent.
• Assist to facilitate workshops and coordinate meetings with stakeholders to understand project requirements, develop appropriate methodologies, technologies, and assumptions for assigned projects.
• Assist to develop end-user briefs, operations requirements, guidelines, and work processes, organizing workshops to gather user requirements and test new models virtually and on physical prototypes.
• Assist to prepare business cases to seek approvals for infrastructure growth and associated funding.
• Responsible for tracking, monitoring and providing updates from various work streams and planning areas to the management, escalating concerns in a timely manner.
• Assist to prepare of periodic reports to update the Tengah Hospital Committee on the progress of the project.
• Assist to organize and lead activities in relation to the development of the Tengah Hospital.
• Assist in implementation of the operational models in line with the development of hospital services and care models and ensure that it is in accordance with the budget and guidelines.
• Assist to coordinate meetings, book venues, collate agenda, minutes writing and arrange for catering requirements when necessary. Maintain filing system, manually or electronically in shared drive.
• Assist to raise procurement and payment requests as required.
• Any other projects/tasks assigned by the Reporting Officer.

Skills

Interpersonal skills

Leadership

Organizational skills

Time management

Communication skills

Problem-solving

Education

Bachelor's degree in healthcare administration or related field

Job description

National University Health System in Singapore invites an Assistant Manager, Clinical Operations for Tengah General and Community Hospital to shape clinical service planning and infrastructure development. You will coordinate workforce and resources while aligning with project timelines and budgets.

You will engage in workshops, partner with consultants and internal teams, and help drive patient-centric design and seamless care pathways as the hospital grows.