Assistant Manager, Clinical Operations

National University Health System; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

National University Health System invites an Assistant Manager, Clinical Operations for Tengah General and Community Hospital to join the project team. You will help plan clinical services, infrastructure, and resourcing to optimize patient journeys and access to care in a new forest hospital.

You will collaborate with consultants, medical planners, and stakeholders, facilitating workshops and preparing business cases.

Qualifications

• Bachelor's degree in healthcare administration or related field.
• At least 3 years of experience in healthcare operations.
• Strong interpersonal and communication skills with ability to build relationships at various levels.
• Excellent organizational and time-management skills.
• Leadership qualities with ability to motivate and develop a team.
• Self-directed, resourceful and proactive with analytical thinking.

Responsibilities

• Assist user engagement workshops to input subject matter for hospital design planning, aiming to optimize patient journeys and experience.
• Assist discussions for road-mapping Tengah Hospital development from clinical service planning, infrastructure development and resourcing planning.
• Collaborate with consultants, medical planners, and internal stakeholders to develop service flow design and planning parameters.
• Assist to facilitate workshops and coordinate meetings with stakeholders to understand project requirements, and test models virtually and on prototypes.
• Assist to develop end-user briefs, operations requirements, guidelines, and work processes; organize workshops to gather requirements.
• Assist to prepare business cases to seek approvals for infrastructure growth and funding.
• Track, monitor and provide updates from various work streams to management, escalating concerns as needed.
• Prepare periodic reports to update the Tengah Hospital Committee on progress.
• Organize and lead activities in relation to Tengah Hospital development.
• Coordinate implementation of operational models in line with development and budgets.
• Coordinate meetings, book venues, collate agendas, minutes, and arrange catering; maintain filing systems.
• Raise procurement and payment requests as required.
• Handle any other projects/tasks assigned by Reporting Officer.

Skills

Interpersonal communication

Leadership

Multitasking

MS Office proficiency

Education

Bachelor's degree in healthcare administration

3 years healthcare operations experience

Tools

MS Office

Job description

Nestled in the heart of Tengah Forest Town, the new Tengah General and Community Hospital (TGCH) will be an exciting and innovative health campus with a comprehensive range of clinical specialties and healthcare services including emergency, inpatient, rehabilitative and outpatient specialist care.

As part of National University Health System (NUHS) cluster, this state-of-the-art facility is slated to be ready by early 2030s.

Intricately connected with the surrounding community, TGCH offers you the opportunity to create a healthcare facility of the future, tightly integrated with the residents and nature. As a people-focused organisation, we believe in respect and recognition. By harnessing the passion and strength of our team and putting them at the core of our culture, we create a nurturing environment to excel and deliver fulfilling care.

Be part of our groundbreaking team to bring our vision to life – a hospital in a forest, and a healing oasis within the hospital.

Join #TeamTengah #GrowWithUs #TGCH #TGCHFamily

Assistant Manager, Clinical Operations

(Tengah General and Community Hospital)

In this role, you will be responsible for various tasks related to clinical service planning, infrastructure development, and resourcing planning. Your contributions will play a crucial role in optimizing patient journeys, enhancing patient experience, and expanding access to care. You can expect to work in a fast-paced environment and be challenged to navigate complex healthcare needs.

Job Responsibilities:

• Assist user engagement workshops to provide subject matter input throughout the hospital design planning process, with the aim of optimizing patient journeys and enhancing patient experience.

• Assist discussions for road‑mapping Tengah Hospital development from clinical service planning, infrastructure development and resourcing planning works.

• Collaborate closely with consultants, medical planners, and internal stakeholders to develop service flow design and planning parameters aligned with the project's strategic intent.

• Assist to facilitate workshops and coordinate meetings with stakeholders to understand project requirements, develop appropriate methodologies, technologies, and assumptions for assigned projects.

• Assist to develop end‑user briefs, operations requirements, guidelines, and work processes, organizing workshops to gather user requirements and test new models virtually and on physical prototypes.

• Assist to prepare business cases to seek approvals for infrastructure growth and associated funding.

• Responsible for tracking, monitoring and providing updates from various work streams and planning areas to the management, escalating concerns in a timely manner.

• Assist to prepare of periodic reports to update the Tengah Hospital Committee on the progress of the project.

• Assist to organize and lead activities in relation to the development of the Tengah Hospital.

• Assist in implementation of the operational models in line with the development of hospital services and care models and ensure that it is in accordance with the budget and guidelines.

• Assist to coordinate meetings, book venues, collate agenda, minutes writing and arrange for catering requirements when necessary. Maintain filing system, manually or electronically in shared drive.

• Assist to raise procurement and payment requests as required.

• Any other projects/tasks assigned by the Reporting Officer.

Job Requirements:

• Bachelor's degree in healthcare administration, business administration, or a related field.

• At least 3 years of experience in healthcare operations. Candidates with more relevant experience may be considered for the Senior Assistant Manager's position.

• Possess exceptional interpersonal and communication skills with the ability to develop strong working relationship at various levels.

• Strong organizational and time management skills.

• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals.

• Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills.

• Able to multi-task and work under a stressful environment.

• Proficient in MS Office applications.