Assistant Manager, Befriending and Respite (Eunos)

MINDSG LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

MINDSG LTD in Singapore is seeking an Assistant Manager of Community-Based Support Services (CSS) to lead planning and delivery of Befriending and Respite initiatives for PWIDs, and to mentor Programme Executives toward client-centric outcomes.

The role bridges service gaps, develops community outreach plans, manages risk and budgets, and collaborates with other organisations to design responsive programmes.

Qualifications

• Interpersonal, communication and time management skills required.
• Analytical thinking and attention to detail necessary.
• Demonstrate leadership potential for the role.
• Experience in volunteer management is desirable.

Responsibilities

• Manage programme risk, quality and compliance.
• Develop programmes to suit client needs.
• Review programmes for relevance and future needs.
• Oversee programme quality control and compliance procedures.
• Review client, caregiver and volunteer records and progress.
• Monitor programme expenses to stay within budget.
• Review information materials for clients and volunteers.
• Determine volunteer needs and profiles for programmes.
• Organise volunteer events, activities and trainings.
• Recruit and manage volunteers for programme activities.
• Collaborate with organisations to develop programmes.
• Manage communications and feedback from stakeholders and junior staff.
• Develop community outreach plans to target client groups and the community.

Skills

Interpersonal skills

Leadership

Volunteer management

Project coordination

Stakeholder engagement

Time management

Analytical thinking

Communication skills

Education

Degree in Disability/Allied Health/Mass Communications

Job description

The Assistant Manager of Community-Based Support Services (CSS) leads the planning and operational delivery of MINDS’ Befriending and Respite initiatives. Reporting to the Manager, he/she will oversee a portfolio of dynamic programmes—including Empowering Bubbles and Support Transition and Engagement Programme—designed to integrate Persons with Intellectual and Developmental Disabilities (PWIDs) into the community. He/she will bridge service gaps for the unserved while mentoring a team of Programme Executives to achieve excellence in client-centric delivery. CSS is the dynamic and nimble service delivery arm in MINDS that response to emerging needs of PWIDs and Caregivers in the community. Examples of Befriending and Respite programmes include Me Too! Club, MYG, Support Transition and Engagement Programme, Empowering Bubbles, Befriending Services, and Customised Respite Care. These services aim to enhance integration and community living of caregivers and PWIDs in the community.The Assistant Manager manages the risk and quality of the programmes, monitors programme expenses to ensure they are within the budget and reviews information materials that are for distribution to clients and volunteers. He/she determines the volunteer needs for programmes and guides junior staff and volunteers in executing programme activities. He/she also collaborates with other organisations to develop programmes and develops community outreach plans to target client groups, external agencies, organisations and the community. A client-centric, resourceful, proactive professional, the Assistant Manager is strategic in his/her approach and works in various voluntary welfare organisations, communities and institutional settings.

Programmes and Event Coordination

• Manage programme risk, quality and compliance.

• Develop programmes to suit client needs.

• Review programmes to ensure relevance and effectiveness in meeting future needs of clients

• Oversee programme quality control and compliance procedures.

Resource Management

• Review client, caregiver, and volunteer records and progress for proper documentation.

• Monitor programme expenses to ensure operations are within allocated budgets.

• Review information materials for distribution to clients and volunteers.

• Determine volunteer needs and profile for programmes.

• Organize volunteer events, activities and trainings.

Stakeholder Relation

• Recruit and manage volunteers in executing programme activities.

• Collaborate with other organisations for the development of programmes.

• Manage communications and feedback from stakeholders and junior staff.

• Develop community outreach plans to target client group, other organisations and the community.

Qualification

• Degree Holder in relevant field of Disability/Allied Health Professional/ Mass Communications.

Other Information

• Effective and good interpersonal, communication and time management skills.

• Analytical and Critical Thinking and attention to details.

• Demonstrate Lead Self Attributes and Potential for Leadership Track.

• Relevant Volunteer Management Skills.

• Have Strong Interest and Open Attitude towards understanding Persons with Intellectual Disability and their needs.