Assistant Manager - Application support (Diagnostics)

synapxe; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Synapxe in Singapore is seeking an Assistant Manager to provide ongoing applications support for Laboratory Information Systems used in healthcare. This 2-year direct contract role emphasizes monitoring, vendor coordination, and ensuring SLA adherence while enabling reliable patient data processing.

The ideal candidate has 7–10 years in application support, strong communication, and the ability to coordinate across multiple stakeholders and external vendors.

Qualifications

• Degree in Computer Science, Computer Engineering or equivalent.
• 7–10 years of experience in application support and coordinating amongst multiple parties.
• Analytical and able to work independently.
• Meticulous and able to work under pressure.
• Good written and oral communication with technical and non-technical audiences.
• Team player capable of coordinating cross-functional teams.
• Experience implementing and maintaining IT systems is an advantage.
• Experience in healthcare/government or government-linked organizations is an advantage.

Responsibilities

• Provide on-going application support.
• Monitor system through monitoring tools and document artefacts for platforms.
• Involve in solutions evaluation and recommendations to resolve business problems.
• Participate in QA to ensure SLA fulfilment and system access reviews.
• Liaise with business users and build rapport.
• Coordinate with vendors for patches and upgrades per project methodologies.
• Coordinate with interfacing systems teams on routine issues or enhancements.
• Provide 24/7 primary application maintenance standby support.
• Demonstrate willingness to learn and ask questions.

Skills

Application support

System monitoring

Vendor liaison

Cross-functional coordination

Healthcare IT

Documentation

Communication skills

Education

Degree in CS/CE or equivalent

Job description

Assistant Manager - Application support (Diagnostics)

Date: 28 Oct 2026

Location: SG

Company: Synapxe

Position Overview

We are hiring a potential Assistant Manager to provide ongoing applications support of Laboratory Information Systems that plays a critical role in the healthcare industry in processing Lab results and the flow of other vital patient information.

This is a 2 years dicrect contract role with Synapxe

Role & Responsibilities

• Provide on-going application support
• Perform monitoring of system through system monitoring tools and documentation of artefacts for the various platforms
• Involve in potential solutions evaluation and recommendations to resolve business problems
• Part of quality assurance procedures to ensure system fulfils SLA and access to system is reviewed
• Liaise closely with business users and build good rapport
• Liaise closely with vendors in supporting application patches and upgrades in accordance with project methodologies and policies
• Liaise closely with interfacing systems users and support teams on routine support issues or enhancements
• Provide 24/7 primary application maintenance standby support
• Keen willingness to learn and ask questions

Requirements

• Degree in Computer Science, Computer Engineering or equivalent practical experience
• 7-10 years of experience in application support and coordinating amongst multiple parties
• Analytical skills and ability to work independently
• Meticulous and able to work under pressure
• Good written and oral communication skills, and the ability to effectively communicate with technical and non-technical audiences (external vendors and internal stakeholders)
• Well-balanced team player who is willing to help-out team members as well as can coordinate between cross-functional teams
• Prior working experience in implementing and maintaining IT systems would be an advantage
• Experience in healthcare industry, government or government-linked organizations is an added advantage