(Assistant) Manager - Active Ageing Centre

Methodist Welfare Services; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Methodist Welfare Services in Singapore seeks an experienced Centre leader to drive ageing services. You will lead staff, align with funders’ KPIs, and set strategic directions with the AAC governance committee.

You will recruit and develop staff and volunteers, mentor managers, build partnerships with churches and community organisations, and design programmes that support ageing in place. The role requires a graduate degree in healthcare or social sciences, 5–8 years of relevant management

Qualifications

• Master’s or Bachelor’s degree in Healthcare, Social Sciences or related field.
• Class 3A Driving License.
• Minimum 5–8 years of management experience in an elder care facility.
• Counselling background involving the elderly will be good to have.
• Leadership qualities demonstrated in past achievements and/or previous work experiences.
• Excellent verbal and written communication as well as people management skills.

Responsibilities

• Lead the staff team to meet Centre goals and funders’ KPIs.
• Set directions with MWS Group Director of Healthcare Services, Head of AAC and AAC Central Governance Committee.
• Mentor new Assistant Managers or Managers to help them succeed and grow.
• Recruit, select, train, develop, supervise, mentor and motivate the staff team.
• Plan, implement and evaluate active ageing programmes and community outreach.
• Develop standard operating procedures for needs assessment, community outreach, and interventions at the Centre level.
• Manage relationship with partner churches and community organisations; promote collaborative relationships.
• Oversee administration with compliance to policies and data reporting to MOH and AIC.
• Manage finances of the Centre and funds, ensuring prudent use of resources.

Skills

Leadership

People management

Volunteer management

Stakeholder engagement

Public relations

Multilingual skills

Team player

Mentoring

Strategic partnerships

Education

Master’s or Bachelor’s in Healthcare or Social Sciences

Job description

Roles & Responsibilities

Leadership

• Lead the staff team in fulfilling the Centre’s goals and funders’ (AIC/MOH) Key Performance Indicators (KPI)
• Work together with MWS Group Director of Healthcare Services, Head of Active Ageing Centres (AAC) and AAC Central Governance Committee to set directions that are aligned to MWS
• Make sound decisions on behalf of the Management
• Mentor new Assistant Managers or Managers to help them succeed and grow

People & Team Management

• Recruit, select, train, develop, supervise, mentor and motivate the staff team
• Identify and allocate the appropriate manpower (both staff and volunteers) to the services and needs of the AAC
• Develop a cohesive staff team by having regular 1 to 1 and group supervision with staff
• Manage any conflict amongst staff that may arise and work to unite the staff team
• Guide and support mentee in people management
• Ensure that staff are trained and developing professionally

Volunteer Management & Development

• Work with community stakeholders, in particular the partner church representative to coordinate volunteering efforts
• Together with other Centre Managers, develop a process of volunteer screening, volunteer development and sustainability

Service Planning, Implementation and Evaluation

• Plan, implement and evaluate active ageing programmes, befriending service and community outreach work that focus on building individual elderly’s self-help capacity and communities that support ageing in place
• Develop standard operating procedures for needs assessment, community outreach and appropriate interventions at the Centre level, including escalation protocols, service linkage and follow-up
• Evaluate service and programme outcomes and recommend areas of improvement

Strategic Local Partnerships

• Manage relationship with partner churches, service providers and grassroots organizations in the centre catchment area
• Attend local networking meetings and build rapport with stakeholders
• Active promotion of collaborative relationship
• Establish working level processes.
• Guide mentee in strategic local partnership and public relation skills

Adminstration

• Work with the Head of AAC to implement administrative processes and ensure compliance to Finance and Human Resource Policies
• Preparation and submission of data to MOH, AIC and other funders
• Ensure proper input of data into the internal electronic records system as well as the management of data and reporting to AIC
• Manage IT software and hardware of the Centre with support from Centre staff and MWS IT Department
• Ensure the compliance of policies and processes as set by MWS and any financial, HR and data protection protocols
• Manage the finances of the Centre and funds given to the Centre, e.g. Community Silver Trust Fund, Chen Su Lan Fund, etc. and ensure responsible and prudent use of resources
• Guide mentee in the administration of the Centre

Qualifications, Competencies & Experience

• Master or Bachelor's Degree in Healthcare, Social Sciences or related field preferred
• Hold a class 3A Driving License
• Minimum 5 to 8 years of management experience in an elder care facility
• Counselling background involving the elderly will be good to have
• Leadership qualities demonstrated in past achievements and/or previous work experiences
• Excellent verbal, written communication as well as people management skills
• Must be people-oriented and love elderly
• Able to do effective presentations and possess good facilitation skills
• Ability to speak more than 1 language
• Ability to conduct community asset mapping and environmental scanning
• Knowledge of community resources
• Ability to engage stakeholders and partners with good public relations skills
• Possess cultural understanding and social sensitivity
• Good team player and leader