Assistant Manager

bishan home for the intellectually disabled; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

BHID (Bishan Home for the Intellectually Disabled) is seeking an Assistant Manager, IT to support the Head of IT in managing IT infrastructure, systems, cybersecurity, user support, vendors and day-to-day operations. The role also serves as second-in-command, handling operational IT matters in the Head’s absence.

You will supervise IT staff, coordinate deployments, oversee budgets, ensure data protection and regulatory compliance, and drive technology refreshes and digitalisation projects.

Qualifications

• Experience in maintaining servers, networks, firewalls, Wi‑Fi, endpoints and storage.
• Ability to implement security controls and respond to incidents.
• Experience reviewing access controls and conducting user reviews.
• Ability to develop IT policies, procedures and records for audits.
• Experience in budgeting and vendor coordination for IT initiatives.

Responsibilities

• Maintain and monitor servers, networks, firewalls, Wi‑Fi, endpoints, storage and other systems; troubleshoot issues and coordinate upgrades.
• Manage security controls such as endpoint protection, MFA, VPN and access controls; review security alerts and incidents.
• Manage user accounts and permissions; conduct access reviews and off-boarding changes.
• Create and maintain IT policies and documentation; support compliance and audits.
• Oversee day-to-day IT support and provide technical guidance for escalated incidents.
• Support IT infrastructure and digitalisation projects, including vendor coordination.
• Obtain quotations, manage vendors/ renewals, and assess solutions for security and cost.
• Assist with IT budgets and identify cost optimisation opportunities.
• Monitor backups, run restoration tests and assist DR procedures.
• Maintain IT documentation and prepare management reports on IT performance and risks.

Skills

IT Infrastructure

Cybersecurity

Vendor Management

Budgeting

Team Supervision

Disaster Recovery

Documentation

Regulatory Compliance

User Access Management

Project Management

Business Continuity

Job description

The Assistant Manager, IT supports the Head of IT in managing BHID IT infrastructure, systems, cybersecurity, user support, vendors and overall IT operations. The position also serves as second-in-command, taking responsibility for operational IT matters when the Head of IT is absent.

Responsibilities:

• IT Infrastructure & Operations – Maintain and monitor servers, networks, firewalls, Wi-Fi, endpoints, storage and other systems; troubleshoot issues and coordinate technology upgrades.
• Cybersecurity – Manage security controls such as endpoint protection, firewall, email security, MFA, VPN and access controls; review security alerts, vulnerabilities and incidents.
• User & Access Management – Manage user accounts and permissions, conduct access reviews and ensure accounts are promptly updated or disabled when staff leave or transfer.
• IT Governance & Compliance – Create and maintain IT policies, procedures, documentation and records; support regulatory compliance, data protection, cybersecurity requirements and audits.
• IT Support – Oversee day-to-day IT support, provide technical guidance and handle escalated or complex incidents.
• Projects & Digitalisation – Support IT infrastructure, cybersecurity, software and digitalisation projects, including technology refreshes; coordinate implementation, migration, deployment and vendor activities.
• Vendor, Contract & Procurement Management – Obtain/evaluate quotations, manage vendors and renewals, prepare technical specifications and assess solutions based on security, cost and operational requirements.
• Budget Management – Assist with annual IT operating/capital budgets, monitor expenditure and identify cost optimisation opportunities.
• Backup & Business Continuity – Monitor backups, conduct restoration tests, create and review disaster recovery procedures and assist with recovery following outages or cyber incidents.
• Documentation & Reporting – Maintain IT documentation and prepare management/committee reports covering IT performance, risks, projects and cybersecurity.
• Team Supervision – Guide IT staff, assign and monitor tasks, review technical work and coordinate operational priorities.
• Covering for Head of IT – Oversee daily operations, manage major outages/security incidents, coordinate vendors and stakeholders, make delegated operational decisions and escalates significant risks to management.