Assistant Front Office Manager: Lead Luxury Guest Experience

JEN Singapore Tanglin; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Career Development Opportunities

Duty Meals and Flexible benefits

Complimentary Room Nights

Discounted Room and Dining Rates

Job summary

Shangri-La Singapore is seeking an Assistant Front Office Manager to lead and manage all Front Office operations, delivering Shangri-La's distinctive hospitality. You will guide a high-performing, guest-centric team, uphold service philosophy, and drive guest satisfaction and operational efficiency across all guest touchpoints.

You will mentor colleagues, conduct daily briefings, and partner with Housekeeping, Reservations, Concierge and others to ensure personalised service and a flawless guest

Qualifications

• Diploma or Degree in Hospitality Management, Hotel Management, Business Administration or related discipline.
• Minimum 3–5 years of Front Office experience in an international luxury hotel environment, including supervisory or leadership responsibilities.
• Strong guest relations and service recovery skills to exceed expectations.
• Proven leadership capabilities to coach and develop a diverse team.
• Familiarity with Shangri-La Circle loyalty programmes and luxury hospitality service standards is an advantage.

Responsibilities

• Oversee day-to-day Front Office operations, ensuring seamless service and adherence to brand standards.
• Lead by example to create memorable guest experiences with genuine warmth and hospitality.
• Ensure smooth arrival, stay and departure experiences for all guests, with focus on VIPs and special requests.
• Monitor guest journey and opportunities to enhance loyalty and satisfaction.
• Drive Medallia performance and guest satisfaction through feedback analysis and service recovery.
• Collaborate with Housekeeping, Reservations, Concierge and other departments to deliver a seamless guest experience.

Skills

Leadership

Guest relations

Problem solving

Communication

PMS knowledge

Education

Hospitality diploma/degree

Tools

Medallia

PMS systems

Cashiering procedures

Job description

Shangri-La Singapore is seeking an Assistant Front Office Manager to lead and manage all Front Office operations, delivering Shangri-La's distinctive hospitality. You will guide a high-performing, guest-centric team, uphold service philosophy, and drive guest satisfaction and operational efficiency across all guest touchpoints.

You will mentor colleagues, conduct daily briefings, and partner with Housekeeping, Reservations, Concierge and others to ensure personalised service and a flawless guest