Assistant F&B Operations & Guest Experience Lead

New Park Property; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

New Park Property in Singapore is seeking an Assistant Restaurant & Bar Manager to assist in planning, organizing and directing the overall F&B operation. You will provide administrative support, contribute to marketing and promotions, and drive profitability and WOW experiences for guests.

The role involves conducting daily briefings, supervising staff, building guest relationships, handling complaints, managing cashier/bar administration, maintaining logs, stock checks, hygiene compliance,

Responsibilities

• Conduct departmental daily briefings to ensure that all pertinent information is well received by the team
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
• Handle guests’ complaints and comments tactfully and efficiently
• Handle all administration work pertaining to cashier/bar operations requirement and company’s policies
• Maintain department communication logbook and updated notice board
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Ensure that LQA Standards, health, safety and security procedures are in place in the outlet
• Attend all briefings, meetings and trainings as assigned by management
• Perform proper handover and communication to the next shift
• Assist other food & beverage outlets with their operations during peak times or when required

Job description

New Park Property in Singapore is seeking an Assistant Restaurant & Bar Manager to assist in planning, organizing and directing the overall F&B operation. You will provide administrative support, contribute to marketing and promotions, and drive profitability and WOW experiences for guests.

The role involves conducting daily briefings, supervising staff, building guest relationships, handling complaints, managing cashier/bar administration, maintaining logs, stock checks, hygiene compliance,