Assistant Engineer (CAG 12 Hours Shift)

O'Connor's Singapore Pte Ltd; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

O'Connor's Singapore Pte Ltd is seeking a service engineer to install, service, and repair the Company's products and follow up on pre- and post-installation activities. You will service on-site to ensure optimal performance and attend fault calls in line with SLAs.

Responsibilities include assisting in installation, testing, commissioning, and coordinating with the Technical Support team to resolve issues while adhering to safe work procedures.

Qualifications

• Strong technical knowledge with in-house product certification.
• Able to handle routine tasks and may perform tasks with some level of complexity.
• Independent within guidelines and procedures.

Responsibilities

• Servicing and maintenance of the Company's products on-site to ensure satisfactory performance.
• Attend promptly to service and fault calls in accordance with SLA.
• Assist in proper installation, termination, testing and commissioning, and smooth operation at customer sites.
• Adhere to maintenance schedule to ensure timely execution per SLA; inform end-users of potential problems and follow up.
• Interact with end-users to understand problems and provide feedback to Technical Support for resolution.
• Work closely with Technical Support to ensure smooth operation of products.
• Comply with Safe Work procedures at all times.
• Perform any other ad-hoc duties as assigned by the Reporting Manager.

Skills

Troubleshooting

Customer service

Radiation safety

Education

NITEC / Higher NITEC in Biomedical / Security Technology

Job description

Role Profile

The purpose of the role is to install, service, and repair the Company's products and follow up on pre- and post-installation activities.

Key Responsibilities:

• Responsible for the servicing and maintenance of the Company's products on-site to ensure satisfactory performance
• Attend promptly to service and fault calls in accordance with Service Level Agreements (SLA)
• Assist in the proper installation, termination, testing and commissioning, and smooth operation of the Company's product at customer's site
• Adhere to maintenance schedule to ensure its timely execution in accordance with SLA, advise end-users of potential problems and follow up on them
• Interact with end-users to understand the problems they face in using the Company's products and provide feedback to the Technical Support team for resolution
• Work closely with Technical Support team to ensure the smooth operation of the Company's products
• Comply with the Company's Safe work procedures at all times
• Any other ad-hoc duties as assigned by the Reporting Manager.

Competence (Knowledge, Skills and Abilities):

• Skills in troubleshooting technical problems related to the company's products
• Skills in relating to and servicing the end-users with a win-win mind set
• Certification in Basic Ionising Radiation Safety (General) Course

Requirements:

• Strong technical knowledge with and certification on in-house products
• Able to deal with routine tasks and may perform tasks with some level of complexity
• Take decisions for own tasks in defined degree of freedom
• Able to solve problems in most cases and within guidelines
• Works independently within guidelines, defined procedures and direction
• Required to work on shift duty

Personal Attributes:

• Possesses good communication and customer service skills.
• Exhibits cross collaboration teamwork
• Is self-motivated, resourceful and result-oriented
• Strong commitment to meeting customer's SLA

Education & Experience:

• NITEC, Higher NITEC or equivalent in Biomedical, Security Technology and other related studies
• Minimum 1 year work experience in the equipment maintenance