Assistant Director, Operations

hyperscal solutions pte. ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

The Community Foundation of Singapore is seeking a seasoned operational leader to oversee donor due diligence, onboarding, and grants processing. You will guide policy design, risk controls, and cross-functional collaboration to support accountability and impact.

Leading a team to ensure timely donor onboarding, due diligence reviews, and accurate grant transactions, you will align operations with governance standards and PDPA requirements while driving efficiency and strategic outcomes.

Qualifications

• Experience in budgeting, resource allocation, and operational efficiency improvements.
• Ability to align technology initiatives with organizational mission and long-term strategy.
• Experience supporting digital innovation in a non-profit environment.
• Strong people management skills to lead and motivate Ops teams.

Responsibilities

• Provide strategic and operational leadership of donor due diligence, onboarding, grants and donations processing functions.
• Oversee compliance, governance, and efficiency of due diligence checks, onboarding procedures, and grant management.
• Lead risk management, cross-department collaboration, and adherence to SOPs and regulatory requirements.
• Provide reports to Senior Management, the Board, and regulators on DDD, compliance status, and audit outcomes.
• Support Data Protection Office in PDPA compliance and data framework initiatives.

Skills

Budgeting

Resource allocation

Operational efficiency

Technology strategy

Digital innovation

People management

Education

Bachelor's Degree

Job description

COMPANY DESCRIPTION

The Community Foundation of Singapore (CFS) is a trusted philanthropy partner that helps individuals, families, and businesses give effectively. As Singapore's leading provider of Donor-Advised Funds (DAFs), CFS works with donors, charities, and partners to address diverse community needs through strategic grantmaking and advisory services. Our work is grounded in strong governance and a focus on outcomes, ensuring philanthropy is thoughtful, accountable, and impactful.

For more information, visit www.cf.org.sg

RESPONSIBILITIES

In this role, you will be responsible for providing strategic and operational leadership of the donor due diligence (DDD), donor onboarding, grants and donations processing functions.

This role ensures that all due diligence checks, donor onboarding procedures, and donation & grants management processes meet the highest standards of compliance, governance, and efficiency. You will oversee a team managing donor and grant transactions, ensuring that documentation, reviews, and processes adhere to internal control standards, regulatory requirements, and Standard Operating Procedures (SOPs).

You will play a key leadership role in strengthening the charity's risk management framework, supporting cross-departmental collaboration, and ensuring that donor and grant processes support the organization's mission and accountability standards.

Key Responsibilities

Leadership & Governance

• Lead the Donor Due Diligence and Grants Operations function, setting strategic direction and priorities in line with the organization's objectives.
• Oversee the design, implementation, and continuous improvement of donor due diligence and grant making policies, procedures, and controls.
• Provide subject matter expertise and guidance to senior management, donor compliance, reputational risk, and donation and grants management issues.
• Manage periodic reporting to Senior Management, the Board, and regulators on DDD, compliance status, and audit outcomes.
• Manage and liaise with internal auditors on topics related to Donations & Grants Processing and Donor Due Diligence
• Support the Data Protection Officer in ensuring the organization's adherence to the PDPA Act and in implementing the Data Framework exercise.

Donor Due Diligence and Onboarding Process

• Supervise and review the execution of the donor due diligence (DDD) and screening processes for new and existing donors, ensuring timely reviews and compliance with policy standards.
• Oversee periodic reviews and renewal of due diligence documentation, ensuring continuous validity.
• Review and approve vendor due diligence documentation to ensure alignment with internal and regulatory requirements.
• Oversee onboarding of new donors and approve new donor fund creation for completeness, accuracy, and compliance.
• Work collaboratively with Risk and Partnership & Advisory Finance teams to address complex due diligence cases and enhance risk controls.

Donations & Grants Processing

• Ensure that donations and grants are processed in compliance with organizational policies and ensuring accuracy, compliance, and timeliness.
• Supervise staff responsible for processing donations, managing grant transactions, and maintaining accurate records within the core system.
• Ensure donor statements are delivered to the donors in a timely manner.
• Partner with the Partnership & Advisory, Applied Philanthropy & Impact and Finance teams to strengthen donor stewardship, reporting, and operational efficiency.

QUALIFICATIONS

• Bachelor's Degree with minimum 10 years of working experience in managing operations and service delivery.
• Experience in budgeting, resource allocation, and operational efficiency improvements.
• Experience in aligning technology initiatives with organizational mission and long-term strategy.
• Ability to support digital innovation in a non-profit or philanthropic environment.
• People management skills to lead and motivate Ops team

OTHER INFORMATION

We regret that only shortlisted candidates will be notified.

Please note that your application will be sent to and reviewed by the direct employer - The Community Foundation of Singapore