Assistant Director / Lead Manager (Records Management & Workplace Policy)

Ministry of Health (Singapore); Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Ministry of Health (Singapore) seeks a proactive and collaborative leader to steer the Records Management and Parliamentary Questions portfolios. You will set policy direction, engage internal MOH stakeholders, and champion sustainable practices that safeguard institutional knowledge and strengthen accountability.

You will lead policy development, process transformation and system modernization initiatives in a fast-paced environment, coordinating across MOH divisions, statutory boards and

Qualifications

• Degree in archives & records management or related fields.
• Strong policy development and governance capabilities.
• Experience leading transformation or system implementation projects.

Responsibilities

• Lead RM and PQ policies, frameworks & processes across MOH.
• Provide policy guidance and functional leadership for RM/PQ requirements.
• Drive transformation across records management and PQ processes.
• Review and redesign workplace processes to enhance efficiency and compliance.
• Oversee system enhancement and modernization with stakeholder input.
• Manage system implementation including transition, training and change management.
• Engage with MOH divisions, National Archives of Singapore, Parliament and agencies.

Skills

Policy development

Governance

Process re-engineering

Stakeholder engagement

Change management

Communication skills

Writing skills

AI & automation awareness

Education

Archives & Records Management

Library & information science/studies

Public policy / Business administration

Job description

What The Role Is

This is a strategic and forward-looking leadership role in steering the ministry's Records Management (RM) and Parliamentary Questions (PQ) portfolios. As the functional lead for RM and PQ, you will provide policy direction, engage internal stakeholders across the ministry, and champion sustainable practices that safeguard institutional knowledge, strengthen accountability, and uphold MOH's credibility. In this role, you will shape how governance requirements are translated into effective, future-ready business processes across MOH. You will also lead policy development, process transformation and system modernisation initiatives. You will be working in a fast-paced and dynamic environment that would require the ability to manage multiple priorities and stakeholders at the same time.

What You Will Be Working On

You will:

• Lead the development & implementation of RM policies, frameworks & processes, translating WoG requirements into practical operating models.


• Provide policy guidance & functional leadership to ensure consistent application of RM and PQ requirements across MOH.


• Drive transformation across the records management & PQ processes.


• Review & redesign workplace processes to enhance efficiency & compliance.


• Serve as the business & policy lead for system enhancement & modernisation, partnering with stakeholders to translate requirements into solutions.


• Oversee system implementation, including transition, communications, training, change management and continuous improvement.


• Engage & collaborate with key stakeholders such as MOH divisions, the National Archives of Singapore, National Library Board, Parliament, MOH Statutory Boards & agencies.

What We Are Looking For

We are looking for a proactive and collaborative leader who is passionate about transforming records management & business processes with AI & new innovations.

You should have:

• Preferably, a degree in archives & records management, library & information science/studies, business administration, public policy, or related fields.


• Preferably 5 years of relevant experience in records management, corporate services & policies, business process transformation or related functions.


• Strong capabilities in policy development, governance or process re‑engineering.


• Experience leading transformation or system implementation projects.


• Ability to translate & streamline complex policy requirements into practical operational processes.


• Strong stakeholder engagement, change management & communication skills.


• Strong writing skills are essential.

The ideal candidate should also possess the following key competencies:

• Thinking Clearly & Making Sound Judgements - Analyses complex policy, process and system requirements and issues and translates them into practical recommendations. Ability to manage multiple priorities and deliver outcomes within timelines.


• Improving & Innovating Continuously - Challenges existing ways of working and drives continuous improvement through process redesign, digitalisation and automation.


• Working Effectively with Stakeholders – Engages, influences and aligns stakeholders across different functions and levels.


• Keep Learning & Putting Skills into Action - Demonstrates curiosity and adaptability in applying new knowledge, tools and approaches in a dynamic environment.

As part of the shortlisting process for this role, candidates may be required to complete a medical declaration and/or undergo further assessment.